Oxford Instruments Plc
Technical Sales Support Engineer
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Technical Sales Support Engineer
Are you a technically minded professional who enjoys working with customers, solving complex challenges, and influencing business success? We are looking for a talented Technical Sales Support Engineer to join our growing Plasma Technology team. As we continue to expand our presence across global semiconductor markets, this role offers an exciting opportunity to play a key part in driving business growth and delivering exceptional customer experiences. This is a permanent role based in Severn Beach, Bristol.
As a Technical Sales Support Engineer, you'll bridge the gap between our customers, Sales, Engineering, and Operations teams, helping to deliver tailored solutions that meet customer requirements while driving business growth. From creating detailed technical quotations and supporting tender responses to managing non-standard engineering requests, you'll be at the heart of the customer journey, ensuring a seamless and professional experience from initial enquiry through to order handover.
What You'll Be Doing
As a key member of the Technical Sales team, you will:
- Develop a strong understanding of customer applications, technical requirements, and business objectives.
- Provide expert technical support to customers, sales teams, and global representatives throughout the sales cycle.
- Create accurate, professional quotations, technical specifications, and supporting documentation.
- Manage and coordinate quotation activities to deliver timely, high-quality responses that enhance customer satisfaction.
- Support tender submissions by coordinating technical responses and working closely with commercial teams to deliver compelling proposals.
- Review and manage non-standard engineering requests, ensuring customer requirements, risks, and opportunities are clearly understood and communicated.
- Work alongside Engineering and Product Management teams to drive standardization and support future product development.
- Act as the voice of the customer, providing valuable feedback that helps shape our products and solutions.
- Ensure complex technical requirements are clearly communicated and successfully handed over to delivery teams following order placement.
- Support the maintenance of CRM and quotation databases to drive operational excellence and process efficiency.
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What We're Looking For
We're looking for someone who can combine strong technical knowledge with a customer-focused and commercially aware mindset.
You'll ideally have:
- A degree in a Science or Engineering discipline, or equivalent industry experience.
- Experience in technical sales support, applications engineering, systems engineering, or a similar customer-facing technical role.
- Experience within the semiconductor, capital equipment, scientific instrumentation, or other high-technology industries.
- The ability to understand and interpret technical specifications, drawings, and complex customer requirements.
- Strong problem-solving and analytical skills with a structured approach to delivering solutions.
- Experience collaborating with multiple stakeholders across engineering, commercial, and operational functions.
- Excellent organisational skills, with the ability to manage multiple priorities and deadlines simultaneously.
- Outstanding written and verbal communication skills.
What Will Make You Successful?
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You are naturally proactive, detail-oriented, and motivated by delivering excellent outcomes for customers. You enjoy working collaboratively, building strong relationships, and taking ownership of challenges through to completion. Most importantly, you're eager to learn, embrace new technologies, and contribute to the success of both your team and our customers.
About Us
At Oxford Instruments Plasma Technology, we develop world-leading tools for engineering micro- and nano-scale structures. Our technologies enable innovation across industries, helping customers push the boundaries of science and technology.
What We Offer
- Competitive salary
- 25 days annual leave + bank holidays + half-day Fridays
- Private healthcare
- Share incentive plan
- Pension scheme
- Flexible benefits tailored to your needs
- Structured career development opportunities
- A collaborative environment with excellent work-life balance
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All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability. We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us.
Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.
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