Hygiena
Technical Service Centre Engineer (m/f/d)
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GENERAL PURPOSE
The Technical Service Centre Engineer/Technician is responsible for the diagnosis, repair, calibration, maintenance, and lifecycle management of Hygiena diagnostic instruments, with a primary focus on the EnSURE Touch and SystemSURE product platforms. The role ensures that instruments are serviced efficiently, accurately, and in compliance with quality and regulatory requirements to support customer satisfaction and business objectives.
Working within the Technical Service function, the Repair Centre Engineer is accountable for maintaining high standards of repair quality, documentation accuracy, inventory control, and repair centre operations, whilst providing technical expertise and support to internal stakeholders and customers. The role contributes to operational excellence through effective troubleshooting, process improvement, and adherence to Hygiena’s quality management system.
Responsibilities
Essential functions of the job are listed below. Other responsibilities may also be assigned. Please note that the essential functions may vary depending on department size, organizational structure, and/or geographic location. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job.
Instrument Repair & Maintenance (Primary Focus ~50–60%)
- Perform diagnostics, troubleshooting, repair, and preventive maintenance on instruments, especially:
- EnSURE Touch
- SystemSURE Plus
- EnSURE / Innovate (as applicable)
- Execute repairs in accordance with manufacturer SOPs and quality standards
- Conduct calibration and functional verification before release
- Support hardware, firmware, and system-level troubleshooting
- Ensure all devices meet performance and quality requirements prior to shipment
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Repair Center Operations & Device Flow (~10–20%)
- Manage incoming and outgoing instruments between customers, service centers, and partners
- Perform:
- Incoming goods inspection
- Return inspection and failure assessment
- Prepare instruments for redistribution or replacement
- Support repair center workflow optimization and turnaround time targets
Documentation & System Tracking (~10–15%)
- Create and maintain repair records, service reports, and calibration documentation
- Ensure accurate tracking in:
- CRM systems
- ERP systems (e.g., Navision)
- Maintain traceability of instruments and repair history
- Prepare quality-relevant documentation (QM protocols)
Spare Parts & Inventory Management (~10–15%)
- Manage spare parts inventory and consumption tracking
- Conduct cycle counts and ensure system accuracy
- Initiate procurement requests for required parts
- Control stock issuance for repairs and service activities
Customer & Technical Support (~5–10%)
- Provide technical support and remote troubleshooting to internal teams and customers
- Support complaint handling and root cause analysis
- Deliver clear feedback to service, QA, and product teams
Quality & Compliance
- Ensure compliance with:
- Internal SOPs
- Quality Management System (QMS)
- Regulatory and safety requirements
- Maintain a high standard of documentation accuracy and audit readiness
Scope of Work (Your Requested Focus)
- Primary ownership of repair center activities for EnSURE Touch and SystemSURE systems
- Ensure:
- High repair quality and consistency
- Accurate system tracking and documentation
- Efficient turnaround times
- Act as technical expert for ATP luminometer platforms
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REQUIRED Qualifications
The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.
Soft Skills and Competencies
- Strong analytical and problem-solving capability.
- High attention to detail and document accuracy.
- Good interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Analytical mindset, comfortable with data collection and reporting.
- Strong communication skills and customer-oriented mindset.
Technical Skills
- Strong electrical and mechanical troubleshooting skills
- Experience with: Diagnostic instruments: Calibration and testing procedures.
- Familiarity with CRM/ERP systems (e.g., Navision).
Development Opportunities
- Opportunity to gain hands-on experience in facilities management, health & safety, and operational excellence.
- Exposure to process improvement projects and potential for professional development (e.g., Lean, H&S qualifications).
- Career progression pathway to Facilities & Operational Excellence Manager or specialist H&S/CI roles.
WORKING Conditions
- Primarily repair center/office based on site
- Limited travel (if required for training or support)
- Standard technical service and laboratory equipment environment.
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