DANOBATGROUP
Technical Service Engineer
Sheffield
Posted about 18 hours ago
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Field-based, and providing customer support across the UK and Ireland.
Job Objectives
- To carry out installations, service, and breakdown requests.
- To demonstrate first-class customer care.
- Positively represent the Soraluce UK brand at all times.
Specific Responsibilities
- To communicate positively and efficiently with the Service Desk at all times.
- To complete and return all relevant documentation and liaise with the Service Desk on a daily basis.
- To visit customer sites to diagnose, install, service, and repair machines.
- Leave jobs in full working order and complete the service check, alignment/geometry sheets, and upload to the customer file on Sharepoint.
- Liaise with customers.
- To notify the Service Desk when the job is complete.
- At customer sites, familiarize yourself with customer rules and working practices, including their health and safety policies.
- Always follow, as a minimum requirement, the generic RAMS using all recommended PPE.
- To feedback to the Service Desk problems/issues on site.
- To notify the Service Desk when parts need collecting.
- When the job/customer dictates, there could be a requirement to lodge away from home.
- Ensure all measures are carried out to reduce the risk of accidents.
- Any other duties that may be required of you.
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General Responsibilities
- Adhere to Company Policies and Procedures.
- Adhere to guidelines as detailed in BS EN ISO 9001: 2015 and BS EN ISO 14001: 2015.
- Health and Safety compliance at all times.
- Adhere to the Company Expenses Procedure.
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Requisitos:
- Ability to install, service, and repair CNC machines and equipment.
- Ability to fault find, diagnose, and correct errors as identified on CNC machine tools.
- Ability to assemble, set up, and dismantle hydraulic, pneumatic, and large associated mechanical assemblies.
- A team player with the ability to work on own initiative and problem-solve.
- Knowledge of part identification and understanding of engineering drawings.
- Mechanical and electrical qualifications/experience.
- PLC knowledge.
- Excellent customer service, communication, and organizational skills.
- PC literate.
- Previous experience of a service team environment.
- Always ensure your skills set, knowledge, and experience are adequate to complete the tasks required of you.
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Skills
CNC Machine Installation
Fault Finding
Hydraulic Systems
Pneumatic Systems
Mechanical Assembly
Engineering Drawings
PLC Knowledge
Electrical Engineering
Customer Service
Problem Solving
PC Literacy
Organizational Skills