Combined Facilities Management (CFM) Ltd
Technical Service Engineer
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Role Overview
The Technical Services Engineer is responsible for maintaining, supporting, and improving the organisation's ICT infrastructure, cloud services, business applications, and end-user technologies. The role focuses on ensuring secure, reliable, and high-performing IT services while supporting digital transformation and continuous improvement initiatives.
Key Responsibilities
- Provide 2nd/3rd line support across infrastructure, applications, networks, and end-user devices
- Administer and support Microsoft 365, Entra ID, SharePoint, Teams, Intune, Windows Server, and Hyper-V environments
- Manage and maintain network infrastructure, including switching, VPNs, firewalls, and Wi-Fi services
- Monitor system performance, security, backups, patching, and availability to ensure service continuity
- Act as technical lead for business-critical systems, managing configurations, upgrades, integrations, and user support
- Deliver ICT projects, including requirements gathering, testing, implementation, and post-deployment support
- Support cybersecurity initiatives, vulnerability management, access controls, and compliance activities
- Work with external vendors and managed service providers to resolve incidents and deliver technology improvements
- Develop technical documentation, system procedures, and knowledge resources
- Deliver training and support user adoption of digital systems and platforms
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Essential Skills & Experience
- Experience in an Infrastructure Engineer, Systems Administrator, Technical Support Engineer, or similar role
- Strong knowledge of the Microsoft 365 platform, Windows Server, Active Directory/Entra ID, Hyper-V, and endpoint management
- Demonstrable experience driving the adoption of AI technologies while managing associated security, privacy, compliance, and operational risk
- Experience supporting networks, VPNs, firewalls, and cloud-based service
- Familiarity with ITIL-based service management and ITSM platforms
- Strong troubleshooting, analytical, and problem-solving skills
Required
- Experience with Microsoft Azure services
- Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI)
- Knowledge of cyber security frameworks and best practices
- Experience supporting VOIP/Unified Communications platforms
- Experience with API integrations and data workflows
- Exposure to ISO27001, Cyber Essentials Plus
- Experience managing third-party vendors and managed service providers
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Key Competencies
- Technical and analytical mindset
- Continuous improvement focus
- Strong customer service and communication skills
- Ability to manage multiple priorities and projects
- Commitment to delivering secure, reliable, and high-quality ICT services
Benefits
- Competitive salary
- Life assurance for added peace of mind
- Health and wellbeing support, including an Employee Assistance Programme
- Healthcare Cash Plan - helping with the cost of dental, optical, physio and other everyday healthcare expenses
- Employee retail discounts with a wide range of national brands
- Ongoing training, learning and development opportunities
- Clear career progression and internal promotion opportunities
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