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Technical Service Engineer Apprentice
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Introduction
Provide onsite and remote support and resolve IT problems across multiple technology areas, including Office 365, Networking, Windows Desktop Support, Windows Server, and Backups. Customer locations include Bristol, Elton & Derrylin (NI)
About The Employer
Part of the Vidrala Group, Encirc is based across three sites in Derrylin, Northern Ireland, and two in England; Elton in Cheshire and Bristol. Encirc employs almost 2,000 people and each year we produce more than 3 billion glass containers for leading global brands. Encirc is also one of the leading wine, beer, and spirits bottle fillers in the UK, enjoying a 40 per cent market share and bottling 18 of the top 20 wine brands in the UK.
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Born in 1998 with our first plant in Northern Ireland, Encirc has gone on to not only become the market leader in the UK, but also the most sustainable business of its kind in the world.
What You'll Do
- Manage and prioritise tickets
- Liaise directly with the user to resolve issues
- Investigate the problem whilst keeping in contact with the user and logging notes in the system
- Assisting with ongoing projects
In addition to the above duties and responsibilities, the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.
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Training Outcome
Upon completion, the apprentice will have a Level 3 qualification as an Information Communications Technician
Skills Required
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Motivated
- Time Management
Qualifications
- Essential - GCSE - English - 4/C
- Essential - GCSE - Maths - 4/C
Course Information
- Course: Information communications technician (level 3)
- Level: 3
- Route: Digital
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday to Friday Shifts to be confirmed
- Expected Duration: 1 Year 5 Months
- Training Provider: TECHNICAL PROFESSIONALS LIMITED
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