Smartbox
Technical Service Lead (12-month fixed-term)
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This is an exciting 12-month maternity cover opportunity
for a Technical Service Lead to own our Service and Repairs function, lead a talented team, and help ensure the people who rely on Smartbox technology continue to receive exceptional service.
The role:
You'll take ownership of the Service/Repairs function, including:
- Leading and developing the Service/Repairs team
- Diagnosing and supporting complex repairs
- Managing customer escalations
- Driving turnaround time and service improvements
- Implementing operational best practices
- Supporting quality systems and ISO 13485 readiness
- Building a culture of ownership, accountability and continuous improvement
We're looking for someone who:
- Enjoys balancing hands-on technical work with people leadership
- Can motivate, coach and develop high-performing teams
- Is comfortable managing performance, giving feedback and supporting growth
- Has strong troubleshooting and root cause analysis skills
- Can improve processes using data and operational insight
- Understands the importance of quality, compliance and customer outcomes
- Builds positive relationships across teams and with customers
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Experience in the following areas would be an advantage:
- Electronics repairs and fault diagnosis
- Customer service and technical support
- Lean manufacturing and continuous improvement
- ISO 13485 and quality management systems
- ERP systems and operational reporting
- CAPA and root cause investigations
Why this work matters:
This isn't just about repairing devices. Every device your team repairs helps someone communicate with their family, participate in education, succeed at work or express their needs and wishes. When a customer experiences an issue, your team's expertise helps ensure they are never without their voice for longer than necessary.
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Why Smartbox
- Purpose-driven work with real-world impact
- The opportunity to shape and improve an important function
- A varied role combining leadership, technical expertise and continuous improvement
- Collaborative, supportive teams that genuinely care about our mission
- Work in an inclusive culture that values sustainability, accessibility and diversity
- Be part of a team where your leadership helps improve both customer outcomes and people's lives
If you're excited by the opportunity to lead a technical team while making a meaningful difference every day, we'd love to hear from you. Learn more about the role and apply here: [Technical Service Lead](Technical Service Lead).
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