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Reporting into: General Manager
Direct Reports: N/A
Division: Property Management
What this job involves:
The Technical Services Manager is responsible for the operational management and maintenance of all landlord mechanical, electrical, and smart building services, ensuring the highest standards of engineering performance, compliance, sustainability, and customer experience.
Working as an integral part of the onsite Facilities Management team and reporting to the General Manager, the Technical Services Manager will lead the delivery of technical services across the property, ensuring building systems operate efficiently, safely, and in line with JLL and client standards. The role will include day-to-day leadership of site-based engineering teams and technical service partners, with responsibility for driving performance, compliance, and continuous improvement across all technical operations.
The role requires a proactive and commercially minded leader with strong technical expertise, capable of driving operational excellence, managing specialist contractors, supporting ESG objectives, and delivering best-in-class engineering services within a fast-paced and customer-focused environment.
Team Structure
Reporting to the General Manager, the Technical Services Manager will work closely with the onsite Property and Facilities Management teams, specialist consultants, contractors, occupiers, client representatives, and JLL engineering consultancy for guidance and governance.
What your day to day would look like:
Client & Service Delivery
- Support delivery of the client’s technical and operational objectives, ensuring engineering services are delivered to the highest standards
- Maintain strong working relationships with occupiers, contractors, consultants, and stakeholders to support customer satisfaction and operational excellence
- Deliver technical services in line with JLL engineering standards, site operating procedures, and client requirements
- Support sustainability and ESG initiatives, including energy optimisation and carbon reduction strategies
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Operations Management
- Ensure the effective management and maintenance of all mechanical, electrical, HVAC, BMS, EMS, and smart building systems
- Oversee comprehensive planned preventative maintenance programs, reactive works, and lifecycle activities, including the strategic preparation of engineering service charge budgets for maintenance and technical projects. Execute lifecycle works initiatives to ensure robust operational resilience and optimal facility performance
- Monitor building performance and identify opportunities for continuous improvement, efficiency, and innovation
- Respond to emergency situations, troubleshoot operational issues, and provide technical problem-solving support
- Ensure all technical documentation, operating procedures, and asset information are maintained and up to date
Contractor & Supplier Management
- Manage specialist contractors, consultants, and service partners to ensure compliance with agreed service levels and statutory obligations
- Monitor contractor performance, audit service delivery standards, and implement corrective actions where required
- Support procurement activities and ensure contractors operate in accordance with approved framework agreements and safe systems of work
Financial Management
- Support preparation and management of operational and capital expenditure budgets
- Monitor technical service expenditure and identify opportunities for cost efficiencies and value enhancement
- Assist with financial reporting, and contract management activities
- Conduct comprehensive audits of engineering subcontractor invoices to ensure accurate cost allocation and adherence to established budget parameters where semi-comprehensive financial oversight is required.
Health, Safety & Compliance
- Ensure full compliance with all statutory obligations, engineering standards, health and safety legislation, and environmental requirements
- Maintain robust health and safety procedures and support implementation of JLL safety management systems
- Conduct inspections, audits, and risk assessments to identify and mitigate operational risks
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Team Leadership & Development
- Provide leadership, guidance, and development support to onsite engineering teams and technical service partners
- Foster a collaborative “One Team” culture across all service lines and stakeholders
- Support training, succession planning, and performance management activities to drive high standards and continuous improvement
Skills, Experience & Qualifications
- Significant experience within engineering, technical services, or building services management in a commercial property or facilities management environment
- Strong technical understanding of mechanical and electrical systems, HVAC, BMS, EMS, CAFM systems, and intelligent building technologies
- Proven experience managing operational facilities services, specialist contractors, and technical service delivery against KPIs
- Strong understanding of statutory compliance, building regulations, health and safety legislation, and engineering best practice
- Experience supporting sustainability initiatives, energy management strategies, and ESG objectives
- Commercially aware with experience managing budgets, service contracts, and operational expenditure
- Strong stakeholder management and communication skills with the ability to build effective relationships at all levels
- Proven leadership capability with experience managing and developing technical teams within a customer-focused environment
- Strong organisational and problem-solving skills with the ability to manage multiple priorities and respond effectively under pressure
- Flexible and adaptable approach with willingness to support operational requirements outside standard business hours where required
- Professional engineering qualification or relevant technical certification desirable
- Health and safety qualifications such as IOSH or NEBOSH desirable
- Membership of relevant professional bodies advantageous
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