Arrive
Technical Service Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We’ve signed up to an ambitious journey. Join us!
As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.
The Role
Within Flowbird, the Technical Service Manager serves as the primary point of convergence between client relations and the technical execution of operational support ("Run"). In a highly demanding environment, their main role is to guarantee the execution of maintenance contracts while protecting and functionally coordinating the technical support team (L2). They act as a "shield" against client escalations and the operational coordinator of technical resolutions.
How to make an impact
- Client Relationship Management: Act as the primary and single point of escalation for clients during major incidents, leading technical committees, crisis meetings and backlog arbitration with clients.
- Take ownership of and guarantee compliance with SLAs. Monitor key performance indicators (KPIs) to measure service quality and efficiency. Produce and analyze trend reports for clients and management.
- Contractual Tracking: Identify risk or opportunity areas for amendments (addenda) to increase revenue and margins.
- Assess escalation risks, manage complex and/or contentious conflicts with discretion, and rebuild trust with demanding clients.
- Take responsibility for risk management, including alerting management to any hazardous situations regarding assets and personnel.
- Technical Team Supervision Support: Ensure strict prioritization, assignment, and tracking of tickets (Jira / ServiceNow).
- Manage the internal execution of maintenance contracts: communication, technical decisions, and tracking of schedules and associated tasks.
- Internal Interface: Coordinate actions between Support, R&D (Engineering), and project deployment (Delivery) teams to ensure a smooth transition from "Build" to "Run."
- Participate in defining and harmonizing global support processes (notably between France, the UK, and Australia).
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About you
- Emotional Intelligence and Resilience: Strong ability to manage crisis situations, absorb client pressure, and demonstrate assertiveness.
- Unifying Leadership: Ability to lead, reassure, and motivate a technical team under a heavy workload
- Diplomatic Tact: Excellent communication skills to manage both external client expectations and internal development constraints.
- Pragmatism: Solution-oriented ("problem-solver") with the ability to make quick decisions in tense environments.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Your background
- Complex Project Management: Mastery of technical project management methodologies and maintenance contract monitoring.
- Technical Background: Good knowledge of system architectures, ticketing tools (Jira, ServiceNow), support processes, and ideally the ticketing / public transport industry.
- Education: Master’s degree (or equivalent BAC+4/BAC+5) in Engineering, IT, or Project Management.
- Experience: Minimum of 5 years of combined experience in operational B2B/B2G contract management and technical coordination (Support/IT).
This role is based in London with travels to Poole.
About Arrive
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location