Vantage Recruitment
Technical Service & Remediation Manager
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Technical Service & Remediation Manager
London / Hybrid – Tuesdays and Thursdays in the office
£75,000–£85,000 plus benefits
National travel required
Are you a technically credible Technical Service & Remediation Manager who can investigate engineering failures, manage complex customer issues and make sure problems are resolved properly rather than simply closed down? This is a senior opportunity within a growing engineering business delivering specialist equipment and project solutions.
Role Overview
The Technical Service & Remediation Manager will take ownership once projects move into commissioning, handover, warranty and ongoing operation. You will lead after-sales support, servicing, warranty claims, remedial works and quality improvement while acting as the key escalation point for technical customer issues.
This is not a conventional service-scheduling role. The successful Technical Service & Remediation Manager must be able to understand an engineering failure, challenge technical teams and suppliers, coordinate the appropriate response and ensure corrective actions prevent the issue from happening again.
Key Responsibilities
- Leading all after-sales, servicing, warranty and remedial activities.
- Managing defects, snagging, warranty claims and customer complaints.
- Acting as the main escalation point for complex technical customer issues.
- Prioritising problems based on risk, contractual obligations and operational impact.
- Coordinating remedial teams, subcontractors and specialist suppliers.
- Managing planned preventative maintenance and emergency breakdown support.
- Leading and developing the existing Service Engineer.
- Monitoring service response times, completion performance and first-time fix rates.
- Investigating non-conformances, recurring failures and customer complaints.
- Conducting Root Cause Analysis using recognised problem-solving techniques.
- Implementing and verifying corrective and preventive actions.
- Coordinating inspections, technical assessments and recovery programmes.
- Developing repair procedures and remedial methodologies.
- Providing technical guidance during installation, commissioning and operational issues.
- Working closely with Engineering and Manufacturing to prevent repeat failures.
- Monitoring warranty costs, quality trends and service performance.
- Supporting supplier-quality improvement programmes.
- Identifying opportunities to improve and grow the service offering.
- Maintaining strong customer relationships throughout investigations and remedial works.
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Ideal Candidate Profile
- Significant experience managing a technical service, after-sales or warranty function.
- A strong engineering background within process equipment, mechanical engineering, utilities, construction or a related sector.
- Experience leading technical investigations and remedial programmes.
- Strong knowledge of Root Cause Analysis, CAPA and quality-management systems.
- The ability to interpret technical issues and challenge proposed solutions.
- Experience managing customer escalations and sensitive commercial situations.
- Experience coordinating engineers, subcontractors and multidisciplinary teams.
- Strong health, safety and quality awareness.
- Excellent leadership, communication and report-writing skills.
- Commercial awareness, including an understanding of warranty exposure and recovery costs.
- A degree or equivalent engineering qualification would be advantageous.
- A full UK driving licence and willingness to travel nationally.
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Additional Information
Water-industry experience would be beneficial but is not essential. The key requirement is the technical judgement to understand why something has failed and the leadership skills to ensure it is rectified safely, commercially and permanently.
This Technical Service & Remediation Manager role would suit someone who combines engineering credibility with customer confidence, commercial awareness and a genuine drive for continuous improvement.
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