Capio Recruitment
Technical Services Assurance Leader
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Technical Services & OpenTWINS Assurance Leader
Location: London – Hybrid
Salary: £60,000 – £80,000
About the Company:
A well-established London Market insurance and reinsurance broker is looking to strengthen its Operations function with an experienced technical insurance professional. The business works across complex insurance and reinsurance risks and offers an environment where strong market knowledge, technical expertise, and effective relationships with broking, claims, and operational teams are highly valued.
Role Summary:
This is an opportunity for an experienced London Market technical processing professional to move away from day-to-day processing and into a broader Operations and systems-focused position. You will become a key point of contact for OpenTWINS across the business, supporting broking, technical, and claims teams with advice, troubleshooting, and best practice. You will also take an active role in quality assurance, system improvements, and the delivery of OpenTWINS upgrades, hotfixes, and configuration changes. The position would particularly suit someone who understands how technical processing operates in practice and now wants to use that experience to influence processes, systems, and operational standards across a wider business.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities:
- OpenTWINS Support: Act as a subject matter expert for business users, resolving queries and helping teams get the most from the platform.
- Technical Assurance: Monitor exception and outlier reporting to identify issues and help maintain strong processing and housekeeping standards.
- System Development: Support the configuration and ongoing improvement of OpenTWINS functionality around changing business requirements.
- Change Delivery: Coordinate testing and implementation of OpenTWINS upgrades, hotfixes, and system changes, giving you ownership of projects from testing through to sign-off.
- Stakeholder Management: Work closely with broking, technical, claims, Operations, and IT teams to ensure issues and system developments are communicated effectively.
- Supplier Coordination: Liaise with the platform provider around defects, testing outcomes, and required changes, helping drive issues through to resolution.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements:
- Strong knowledge of the London insurance market and its technical processing environment.
- Practical experience using OpenTWINS, ideally across policy processing and related workflows.
- Understanding of how insurance broking, technical, and claims teams interact with policy processing systems.
- Ability to investigate processing or system issues and explain solutions clearly to business users.
- Strong stakeholder management skills and the ability to build credible relationships across Operations, IT, and front-office teams.
- Experience contributing to system testing, upgrades, process improvements, or change projects would be highly relevant.
If this role isn’t quite right, it’s still worth speaking to one of our specialist team - we may be working on something that hasn’t hit the market yet.
Related Job Titles:
- Technical Services Manager
- Senior Insurance Technician
- OpenTWINS Specialist
- Insurance Operations Specialist
- Technical Processing Manager
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location