Bilfinger UK
Technical Services Director
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Bilfinger is a leading international industrial services provider, driving efficiency and sustainability for the process industry. With about 31,000 employees and over €5.4 billion in revenue in 2025, we offer solutions in consulting, engineering, manufacturing, maintenance, turnarounds, and digital applications across key sectors like energy, chemicals, pharma, and oil & gas.
Shape the future with Bilfinger UK: With a strong commitment to sustainability, Bilfinger UK stands out as a premier provider of engineering and maintenance services. For over 50 years, Bilfinger UK has consistently pushed the boundaries of innovation, delivering advanced solutions that support industries, infrastructure, and communities across the United Kingdom.
As a key member of the globally respected Bilfinger Group, Bilfinger UK has built a reputation as a versatile leader, offering both onshore and offshore services. From energy and utilities to pharmaceuticals and petrochemicals, the company’s broad expertise across various sectors makes it a trusted partner in the industry, as well as a work environment where you can develop your potential.
At Bilfinger, we offer a work environment where you can learn and grow. Join us and be part of a team shaping the future!
Role Overview
Provide strategic and operational leadership for the Business Unit’s service delivery functions, ensuring the safe, efficient, and profitable execution of all operational activities across integrated and specialist service lines. The role is accountable for technical governance, operational excellence, contract performance, digital transformation, and resource management, while maintaining the highest standards of health, safety, quality, and customer satisfaction.
The position drives continuous improvement, innovation, and business growth through effective leadership of technical experts, operational teams, and key stakeholders. It also plays a pivotal role in developing customer relationships, supporting business development activities, optimising commercial performance, and building a high-performing culture that delivers sustainable value for clients and the wider organisation.
Responsibilities
Operational Leadership and Service Delivery
- Lead and manage the service delivery of all operational support departments to ensure safe, efficient, and high-quality execution of services
- Responsible for the technical delivery of contracts, predominantly long-term service agreements, across both integrated and standalone service lines
- Manage all specialist service offerings, including industrial cleaning, door maintenance, habitats, and other niche operational services
- Ensure operational excellence through robust performance management, continuous improvement initiatives, and effective communication processes
- Drive safety performance across all operations, ensuring the highest standards of health, safety, and environmental compliance are consistently achieved
- Full Operational delivery responsibility and customer interface on certain allocated accounts – will fluctuate but expected to equate to c.30% - 40% of time
- Act as a visible role model for safety leadership and exemplary behavioural standards throughout the business.
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Technical Governance and Operational Excellence
- Lead and manage the Business Unit's technical authorities and subject matter experts
- Own and maintain core operational processes, procedures, and project management standards to ensure consistency and compliance
- Establish, promote, and continuously improve innovation, best practices, and technical standards across the Business Unit and wider Business Area
- Monitor and improve operational performance through the implementation of industry-leading practices, technologies, and methodologies
Digitalisation and Innovation
- Develop and implement digitalisation strategies for core business processes across onshore and offshore operations
- Lead the adoption and optimisation of hardware and software solutions that improve operational efficiency, project delivery, and business performance
- Identify, assess, and implement opportunities to enhance service offerings and expand organisational capability, including the introduction of new services and technologies
Commercial and Contract Management
- Jointly manage strategic supplier contracts in collaboration with Procurement and Commercial functions, ensuring optimal performance, value, and risk management
- Provide operational leadership and technical expertise during tendering activities, including technical submissions, solution development, estimating, and bid reviews
- Monitor, control, and optimise the financial performance of contracts within the assigned portfolio
- Prepare and present operational performance reports, budgets, forecasts, key performance indicators, and improvement plans.
Business Development and Customer Engagement
- Develop and execute strategies to secure new business opportunities, enter new market sectors, and expand existing service capabilities
- Build and maintain senior-level customer relationships to strengthen market presence and promote awareness of Bilfinger's capabilities and value proposition
- Support the identification and development of new revenue streams, service enhancements, and strategic growth opportunities.
Asset, Logistics and Resource Management
- Hold overall accountability for the effective and efficient operation of the company's stores and logistics facilities in Aberdeen
- Ensure the availability, utilisation, and optimisation of operational resources to support business objectives and contract requirements
- Oversee operational production overhead expenditure, ensuring costs are effectively controlled and value is maximised
- Produce and review detailed monthly reports on operational overhead costs, trends, risks, and improvement opportunities
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Leadership and People Management
- Provide leadership, direction, and coaching to operational teams, fostering a high-performance culture focused on safety, customer satisfaction, and continuous improvement
- Motivate and develop teams to achieve operational, technical, commercial, and strategic objectives
- Promote collaboration across functions to deliver business objectives and support organisational success.
Qualifications
Qualifications & Competencies
- Degree qualified in Engineering, Operations Management, Business Management, or a related discipline (or equivalent industry experience)
- Relevant leadership and management qualification preferred
- Professional engineering or industry accreditation desirable (e.g., Chartered Engineer, Project Management, IOSH/NEBOSH)
- Strong understanding of offshore and onshore service delivery within the industrial maintenance sector
- Extensive experience managing multi-discipline operational teams and long-term service contracts.
Competencies
- Proven strategic and operational leadership capability
- Strong technical governance and operational excellence mindset
- Demonstrated commitment to health, safety, environmental, and quality standards
- Commercially astute with experience in contract, budget, and P&L management
- Strong business development and customer relationship management skills
- Experience leading digitalisation, innovation, and continuous improvement initiatives
- Excellent stakeholder management, communication, and influencing skills
- Ability to lead, motivate, and develop high-performing teams
- Strong analytical, problem-solving, and decision-making capability
- Effective planning, resource management, and organisational skills
- Resilient, adaptable, and results-driven leadership style
- Collaborative approach with the ability to build cross-functional alignment and drive organisational performance
For additional information please contact Claire Dingwall by email claire.dingwall@bilfinger.com.
Bilfinger is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability or other characteristics protected by law.
If you are interested in an employment with Bilfinger, please submit your application in the safe environment of our global job portal only using the "apply now" button.
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