Vickerstock
Technical Services Engineer
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Vickerstock are working in partnership with a leading construction, facilities management, and engineering services provider to recruit a Technical Services Engineer.
You'll play a key role in maintaining and enhancing the organisation's ICT environment, supporting business-critical systems, cloud technologies, and end users while driving continuous improvement across IT services.
Working as part of the technical team, you'll be responsible for delivering reliable, secure, and high-performing ICT services while supporting a range of infrastructure, cybersecurity, and digital projects.
In your new role:
- Provide 2nd and 3rd line technical support across infrastructure, applications, networks, and end-user technologies
- Administer and support Microsoft 365, Entra ID, SharePoint, Teams, Intune, Windows Server, and Hyper-V environments
- Manage network infrastructure, including firewalls, VPNs, switching, and wireless services
- Monitor system performance, backups, patching, security, and availability to ensure business continuity
- Act as the technical lead for key business systems, overseeing upgrades, integrations, and ongoing support
- Deliver ICT projects from planning and implementation through to testing and user adoption
- Support cybersecurity initiatives, vulnerability management, access controls, and compliance activities
- Work closely with third-party suppliers and managed service providers to resolve technical issues and deliver improvements
- Develop technical documentation, system procedures, and user guidance materials
- Deliver user training and promote the effective adoption of new digital technologies across the business
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What you'll need to succeed:
- Experience in an Infrastructure Engineer, Systems Administrator, Technical Support Engineer, or similar ICT role
- Strong knowledge of Microsoft 365, Windows Server, Active Directory/Entra ID, Hyper-V, and endpoint management
- Experience supporting Microsoft Azure environments and cloud-based services
- Experience supporting network infrastructure, VPNs, firewalls, and unified communications platforms
- Strong troubleshooting, analytical, and problem-solving skills
- Experience with Microsoft Power Platform, including Power BI, Power Apps, and Power Automate
- Knowledge of cybersecurity best practices and information security principles
- Excellent communication skills with the ability to manage multiple priorities and engage with stakeholders at all levels
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Desirable (it would be great if you have this, but don't worry if you don't):
- Experience driving the adoption of AI technologies within a business environment
- Exposure to ISO 27001, Cyber Essentials Plus, or similar security frameworks
- Experience with API integrations and data workflows
- Familiarity with ITIL service management principles and ITSM platforms
- Experience managing third-party vendors and external technology partners
For a more detailed brief and a confidential conversation on how Vickerstock can help support you with your next move, get in touch with Sam Geddis today.
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