Serco Plc
Technical Services Manager
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Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: RAF Lakenheath (on site role)
Permanent, Full time
Salary: Up to £48,000
Shape the Future of Critical Defence Infrastructure
Are you ready to take the lead in a high-profile, fast-paced engineering environment supporting vital UK Defence operations overseas?
We are seeking a Technical Services Manager (Electrical) to join our team at RAF Lakenheath, supporting both RAF Lakenheath and RAF Feltwell. This is an opportunity to step into a leadership role where your expertise directly contributes to the safe, efficient and reliable operation of critical infrastructure supporting the US Visiting Forces community.
RAF Lakenheath is a unique, high-security environment where excellence is expected and consistently delivered.
About the Role
Reporting to the Core Lead / Site Manager, you will play a key leadership role within the Core Management Team, overseeing a team of nine Electrical Maintenance Engineers delivering both planned preventative maintenance (PPM) and reactive maintenance across a diverse estate.
You will ensure operational excellence, compliance, and safety standards are consistently achieved while driving continuous improvement across maintenance delivery.
This role exists due to internal progression and forms part of a newly expanded contract following VIVO’s successful award of a five-year defence infrastructure partnership across US Visiting Forces establishments. You will lead and develop a skilled team of electrical engineers delivering PPM and reactive maintenance, providing technical expertise across electrical systems, plant and equipment. You will oversee contractor performance, ensuring compliance with contracts, KPIs and quality standards, while supporting the development of estate-wide maintenance strategies and improvement plans.
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You will ensure full compliance with statutory regulations including health and safety legislation, and take responsibility for RAMS, risk assessments, method statements and safe systems of work. You will act as Duty Holder, Authorised Person, Responsible Person or Competent Person where required.
You will manage CAFM systems ensuring accurate reporting, records and statutory compliance, and participate in an on-call rota to support emergency response requirements. You will drive a strong safety-first culture aligned to JSP 375 standards and support the mentoring and development of apprentices and team members.
You will also collaborate with military end users, DIO representatives and supply chain partners, ensuring a consistently high standard of service delivery.
What you’ll need
You will be an experienced and fully qualified electrical professional with strong leadership capability and a proven background in maintenance or contractor management within a complex environment. You will hold an 18th Edition Electrical qualification and have a strong understanding of EICR processes and compliance requirements.
You will have knowledge of relevant health and safety legislation including COSHH and RIDDOR, along with a full UK driving licence. You will be able to obtain Security Clearance (SC), and demonstrate reliability, self-motivation and excellent communication skills.
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Experience within MOD or secure environments is desirable, as is knowledge of lightning protection and cathodic protection systems. First Aid, health and safety qualifications and membership of a professional body would also be advantageous.
About VIVO
VIVO Defence Services is a joint venture between Serco and ENGIE, delivering infrastructure, asset and facilities management services across the UK Defence sector. We support critical environments where safety, reliability and performance are essential, working in close partnership with our customers to deliver high-quality services.
If you are looking for a leadership role where your technical expertise and decision-making directly support critical defence infrastructure, we would be pleased to hear from you.
What We Offer
- 6% employee matched pension contribution
- 25 days annual leave
- Single private medical cover
- Company car/Car allowance
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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