Role Title: Technical Services Manager

Location: London – The Shard

Role Purpose:

We are currently recruiting a Technical Services Manager to join one of our most highly regarded client sites based in the central London area. In this role, you will be responsible for ensuring the company delivers its contractual obligations on time whilst supporting the on-site shift/day engineers, reporting into the Operations Manager and being the first point of technical advice for the team. The successful candidate will be required to work on-site from Monday to Friday, 8am-5pm and will be rewarded with a salary reflective of their background, skill set, and experience. While this role holds direct people management responsibility, it is expected to serve as a mentor and provide support to technical staff. The role is crucial in guiding and enabling team members to achieve and maintain service excellence.

Main Duties & Responsibilities:

• To represent the hard services team and ensure the successful site support for all engineering requirements.
• Conduct Audits of logbooks, CAFM, and other systems pertaining to legislative & contractual compliance and in line with the Integral / JLL processes.
• To ensure all Critical Service processes are developed in a common approach and meet client requirements or appropriate Service Level Agreements (SLA).
• Cover for the Contract/Account Manager when required, for all technical activities, main interface with the site client teams. (Development of relationship with the key clients and stakeholders).
• Monitor PPM & Reactive duties through the CAFM system in line with required frequencies and legislative guidance.
• Ensure compliance is maintained at all times and where deficiencies are identified, remediation/action plans are implemented and acted upon.
• To ensure all Technical Activities are carried out to meet Integral’s health and safety and client safety requirements.
• Timely implementation and recording of statutory inspections including accurate recording of fire, access equipment, and water hygiene records within their specified folders.
• Maintain the Asset Management Plan and monitor criticality and condition of assets.
• Actively monitor and manage specialist service providers to ensure adherence to contractual and legal obligations.
• Continuously develop & manage the site technical team to ensure service delivery is maintained to the highest standards.
• Review plant and system performance, highlighting solutions, and progressing Continuous Improvement and appropriate benchmarking programmes.
• Provide emergency response and act as incident manager for all technical incidents, including coordinating/liaising with the client stakeholders.
• Develop and maintain a service team culture and improve self-delivery / self-perform activities.
• Manage extra works including formulation of quotations and procurement of the supply chain.
• Provide technical support to project delivery teams utilizing technical understanding and building intelligence to inform project enquiry submissions.
• Act as the appointed person for High/Low voltage electrical systems.