DiverseJobsMatter
Technical Services Specialist
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Product Quality and Technical Services Manager
Salary: Competitive salary
Location: Milton Keynes
Working Arrangement: Hybrid – minimum 60% of time at an office or business site, with the remainder available for home working
Contract: Full-time
Overview
Our client, a major automotive business, is seeking a Product Quality and Technical Services Manager to lead specialist teams covering product quality, technical support and technical services.
Reporting to a senior functional leader, you will oversee consumer protection relating to automotive products, manage product and safety issues and ensure effective technical support across multiple brands and retailer networks. You will work closely with factories, internal teams, legal specialists and regulatory bodies to improve product quality, first-time fix performance and customer satisfaction.
The role combines strategic leadership with hands-on delivery, including developing technical support systems, leading change and using technical and customer data to identify and resolve product concerns.
Responsibilities
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Lead, motivate and develop product quality, technical support and technical service teams.
- Oversee the management and resolution of product quality and safety issues.
- Ensure effective consumer protection relating to automotive products.
- Deliver cohesive technical support across multiple brands and retailer networks.
- Use trend, warranty, roadside and customer data to identify product concerns and drive resolution.
- Build effective relationships with factories, brands, retailer networks, legal teams and external regulatory bodies.
- Lead the functional design and specification of technical support systems.
- Drive product quality improvements, change initiatives and projects through to mainstream use.
Requirements
- Strong leadership experience, including motivating and developing technical teams while balancing strategic and operational priorities.
- Detailed knowledge of automotive aftersales.
- At least five years' strong technical knowledge of current vehicle technology, service and repair procedures.
- Extensive electric vehicle knowledge.
- Experience managing product quality, technical support or safety-related issues.
- Experience using trend, warranty, roadside and customer data to identify concerns and support effective resolution.
- Strong stakeholder management, influencing, networking and negotiation skills.
- Experience working across brands, factories, retailer networks, legal teams and external regulatory bodies.
- Experience of change management and taking systems or projects from initiation into mainstream use.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- Car schemes, including options for family members.
- Discretionary bonus.
- Fuel card.
- Enhanced pension contributions.
- Private healthcare.
- 27 days' holiday plus bank holidays.
- Four times life assurance.
- Health and wellbeing support.
- A range of flexible benefits.
- Learning, development and career progression opportunities.
Application Process
Candidates are encouraged to apply as soon as possible. The vacancy may close early if a high volume of applications is received, and applications cannot be considered once it has closed.
Interested? Click Apply to view the full vacancy and continue your application.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location