St John Ambulance
Technical Solution Designer
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Technical Solution Designer
Fixed-term contract - 12 months
Preferred locations - Newcastle, Manchester, Sheffield, London, Brighton, Bristol
Salary: £50,000
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
- Competitive salary and pension scheme
- 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
- Hybrid, Flexible working
- Cycle to work scheme
- Electric Vehicle Scheme (subject to terms)
- Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).
Job Summary
The Technical Solution Designer will play a key role in the replacement of St John Ambulance’s legacy training management platform. This is an exciting opportunity to help shape a new technology solution that will support the organisation’s training operations and improve how colleagues, volunteers and customers interact with our services.
You will develop a detailed understanding of the existing training platform, its business processes, integrations and data flows, working closely with teams across Training, Finance, Digital, Data and Technology, as well as external suppliers.
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You will lead discovery, analysis and process-mapping activities to help define requirements, support procurement and solution selection, and ultimately contribute to the successful implementation of a new Software-as-a-Service (SaaS) platform.
About You
We’re looking for someone who:
- Has experience in solution design, business analysis, systems analysis or a similar technology-focused role.
- Has strong analytical skills and can understand complex systems, processes, integrations and data flows.
- Is confident working with both technical and non-technical stakeholders to understand requirements and translate them into practical solutions.
- Has experience mapping and documenting business processes, system requirements and technical landscapes.
- Can work collaboratively across multiple teams and build strong relationships with internal stakeholders and external suppliers.
- Is comfortable working with legacy systems and identifying opportunities for improvement and modernisation.
- Has excellent communication and documentation skills, with the ability to clearly present complex information to different audiences.
- Is proactive, organised and able to manage multiple priorities while working towards key project deadlines.
About the Role
In this role, you will:
- Develop a detailed understanding of the existing training management platform, including its functionality, architecture, integrations, data flows and operational processes.
- Lead discovery and analysis activities to understand current capabilities, challenges and future business requirements.
- Work closely with stakeholders across Training, Finance, Digital, Data and Technology to gather and document requirements.
- Map current and future business processes, identifying opportunities to simplify, improve and modernise ways of working.
- Document the existing technical and business landscape to support procurement and the selection of a replacement solution.
- Work with external suppliers and technology partners to assess potential SaaS solutions and their suitability for St John Ambulance.
- Provide technical insight and challenge throughout the solution selection and implementation process.
- Support the successful transition from the legacy platform to the new solution, ensuring that business, technical and operational requirements are understood and addressed.
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Please see the job description for more detail (this can be viewed on our website or once you click apply)
If you are a current St John Ambulance employee, please apply here: Click here
For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below
We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Commitment to Diversity and Inclusion
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have seven networks including The Armed Forces Network, The Disability & Accessibility Network, The Family & Carers Network, The Heritage & Ethnicity Equity Network, LGBTQIA + Equity, The Multifaith Network & The Women’s Network. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.
St John Ambulance is proud to be a signatory of the Armed Forces Covenant. We are committed to supporting current and former members of the Armed Forces, reservists, veterans, cadet force adult volunteers, and military families, ensuring they are treated fairly and are not disadvantaged in their recruitment or employment with us.
St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
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