US Tech Solutions
Technical Solutions Consultant # 26-00200
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Duration: 12 months contract
Pay Rate: 42 – 46 GBP /hour Inside IR 35 (PAYE)
About the Role
As a Technical Solutions Consultant, you will provide technical support and consultative guidance to largest advertisers and internal Sales teams. You will act as a technical point of contact, troubleshoot advertising technology issues, recommend best practices, and work closely with Product and Engineering teams to resolve complex client problems.
Key Responsibilities
- Provide technical expertise across advertising products, including Signals, Measurement, and Delivery.
- Troubleshoot and resolve technical issues related to advertising solutions.
- Handle approximately 3 new support cases per day and troubleshoot issues end-of-the-end.
- Research internal documentation and reproduce issues to identify root causes.
- Provide clear technical solutions and resolution steps to Sales teams and advertisers.
- Escalate unresolved issues to Product and Engineering teams and drive resolution.
- Communicate technical concepts clearly to both technical and non-technical audiences.
- Support high-quality customer experience while meeting defined SLAs.
- Identify opportunities to optimize and automate support workflows and processes.
- Occasionally participate in client or Sales calls to investigate issues and explain solutions.
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Requirements
- 3+ years of experience in Digital Advertising and/or Technology.
- Experience with online advertising and marketing technologies.
- Experience troubleshooting technical issues and escalating support tickets.
- Strong understanding of online advertising concepts, including pixels, ad servers, auctions, and delivery.
- Ability to discuss technical topics confidently with developers and software engineers.
- Ability to debug basic code and troubleshoot API-related issues.
- Understanding of APIs, web technologies, and technical integrations.
- Experience translating technical concepts into clear business-friendly explanations.
- Strong analytical, troubleshooting, and problem-solving skills.
Preferred Qualifications
- Experience working at an advertising platform, ad agency, or directly with advertisers.
- Front-end web development experience.
- Experience with data analysis and data-related troubleshooting.
- Client-facing technical support or consulting experience.
- Experience with HTML, CSS, JavaScript, and HTTP.
- Experience working with SQL and RESTful APIs.
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Key Skills
- Digital Advertising
- Online Marketing
- Technical Troubleshooting
- Ticket Escalation
- Advertising Solutions
- Ad Servers
- Auctions
- Delivery APIs
- REST APIs
- SQL
- HTML
- CSS
- JavaScript
- HTTP
- Debugging
- Technical Consulting
- Data Analysis
- Front-End Web
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
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