Aquent
Technical Solutions Consultant [AQ-18977]
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Aquent is thrilled to partner with a leading global technology company that is revolutionizing how businesses connect with their audiences. This innovative organization is dedicated to building groundbreaking products and services that empower billions of people worldwide. As part of their dynamic team, you will contribute to a mission-driven environment, playing a crucial role in supporting the success of businesses leveraging their advanced advertising platforms.
Are you a seasoned technical expert with a passion for digital advertising and a knack for solving complex problems? As a Technical Solutions Consultant, you will be at the forefront of empowering businesses, acting as a critical technical point of contact for clients and internal stakeholders. Your expertise will directly impact client success, ensuring they can effectively utilize cutting-edge advertising solutions. You’ll thrive in ambiguous situations, using your analytical prowess to navigate challenges and deliver innovative solutions, making a tangible difference in the digital advertising landscape.
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What You’ll Do
- Build deep technical expertise in our client’s diverse suite of advertising products and solutions, providing consultative guidance to clients and internal sales teams on best practices.
- Troubleshoot and resolve complex technical issues arising from client usage of advanced advertising solutions.
- Escalate potential bugs and system issues to product and engineering teams, driving timely resolution and improvement.
- Ensure a high-end customer experience by managing support for advertising-related issues and consistently meeting all service level agreements (SLAs).
- Identify and implement opportunities to optimize and automate workflows and support processes, enhancing efficiency and client satisfaction.
Required Skills & Experience
- Experience in the Digital Advertising and/or Technology industries.
- Proven experience with troubleshooting and effective ticket escalation processes.
- Demonstrated ability to translate complex technical concepts and solutions into clear, understandable language for non-technical audiences.
- Hands-on experience with advertising technologies, including pixels, ad servers, auctions, and delivery mechanisms.
- Proficiency in web technologies such as HTML, CSS, JavaScript, and HTTP.
- Experience working with SQL and RESTful APIs.
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Client Description
Our Client is the largest social media company in the world. They have substantial B2B and B2C advertising and media platforms, as well as a nonprofit initiative. With the mission of bringing people together, they now boast over 2 billion users, and are rapidly developing as they influence the world around us.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
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