Rubix UKII
Technical Solutions Engineer
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The Role
Permanent
Full Time
Purpose of the Role
The Technical Solutions Engineer plays a key role in supporting customers, suppliers, and colleagues with the selection, application, and implementation of Gapp's automation and motion control technologies.
Working across products including linear motion systems, motors, gearboxes, power transmission, and related automation solutions, the role combines technical support, solution development, project coordination, and customer engagement.
This is a broad and collaborative position suited to an engineer who enjoys understanding customer challenges, developing practical solutions, and working closely with colleagues and supply partners. While technical competence is essential, success in the role depends equally on communication, curiosity, teamwork, and the ability to learn across a diverse range of applications and industries.
Key Responsibilities
Customer Solutions & Application Support
- Support customers with technical enquiries via phone, email, online meetings, and site visits.
- Understand customer applications, requirements, and challenges through effective questioning and investigation.
- Recommend suitable products and integrated solutions from the Gapp portfolio.
- Prepare technical proposals, quotations, and solution recommendations, follow up, and engage in the sales process.
- Interpret machine drawings, specifications, and application requirements.
- Assist customers through product selection, implementation, and commissioning activities where required.
- Deliver product demonstrations and technical presentations to OEMs, system integrators, and end users.
Technical Development & Knowledge Sharing
- Develop and maintain a strong understanding of Gapp's products and technologies.
- Build application knowledge across key industrial sectors and customer markets.
- Stay informed of emerging technologies, industry trends, and competing solutions.
- Attend supplier training, product launches, and technical seminars.
- Share knowledge and best practices with colleagues across the business.
- Contribute to the development of technical resources, guides, and training materials.
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Solution Development & Project Support
- Work with customers, suppliers, and colleagues to develop practical engineering solutions.
- Support projects from concept through to implementation and completion.
- Define and document customer requirements and solution proposals.
- Coordinate technical activities and communicate progress to stakeholders.
- Identify risks, issues, and opportunities and escalate where appropriate.
- Contribute to project reviews and lessons learned following project completion.
Product Testing & Technical Problem Solving
- Investigate and diagnose product and application issues.
- Replicate customer problems where necessary to identify root causes.
- Develop or utilize test equipment and demonstration systems to support investigations.
- Work with suppliers and customers to determine and implement corrective actions.
- Support continuous improvement initiatives arising from customer feedback and field experience.
Product Returns & Supplier Liaison
- Manage product returns in accordance with company procedures.
- Perform initial inspection and testing of returned products.
- Coordinate repair, replacement, or supplier investigations when required.
- Maintain clear communication with customers regarding findings and outcomes.
- Develop strong working relationships with key supply partners.
Skills & Behaviours
Collaboration
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- Works effectively with customers, suppliers, and colleagues.
- Builds strong relationships across all levels of an organization.
- Contributes positively within a dynamic and growing team environment.
Communication
- Able to explain technical concepts clearly to both technical and non-technical audiences.
- Confident in customer-facing situations and presentations.
Problem Solving
- Enjoys understanding how systems work and investigating issues.
- Applies logical and practical thinking to develop effective solutions.
Adaptability & Learning
- Curious, self-motivated, and willing to learn new technologies.
- Comfortable working across multiple product ranges and applications.
Customer Focus
- Committed to delivering a positive customer experience.
- Responsive, professional, and service-oriented.
Organisation
- Able to manage multiple priorities and projects simultaneously.
- Maintains clear records and follows actions through to completion.
Essential Requirements
- Engineering qualification (HNC/HND, Degree, Apprenticeship, or equivalent experience).
- Experience in an industrial, mechanical, automation, electrical, or manufacturing environment.
- Strong technical aptitude and problem-solving ability.
- Ability to read and interpret engineering drawings and technical documentation.
- Good communication and customer-facing skills.
- Full UK driving licence.
Desirable Requirements
- Experience with linear motion, motors, gearboxes, power transmission, or automation products.
- Experience in technical sales, applications engineering, or solution development.
- Knowledge of CAD software.
- Familiarity with industrial automation, machine design, or motion control systems.
- Experience working with suppliers, OEMs, or system integrators.
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