Mackin Talent Europe & APAC
Technical Solutions Specialist
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Triage Specialist
Our client in London is seeking a Triage Specialist for a 6-month hybrid role (3 days in office, 2 days remote).
About the Role
The main function of the role is to investigate the product quality of Ads/Commerce products and provide technical resolution to Customer/Sales.
Investigation and Troubleshooting
- Lead end-to-end investigation of the most complex, high-impact, and cross-product customer issues related to Ads, Commerce, and Creator products
- Perform advanced data analysis, log interpretation, and systems-level debugging to identify root causes and systemic patterns
- Troubleshoot complex technical issues involving Advertising & Business technologies and ecosystem (e.g., Graph API, Ads Manager, Conversions API, Meta SDK, Meta Pixel)
- Maintain expert-level understanding of Meta's product architecture, advertising technologies (pixels, ad servers, auctions, delivery), data pipelines, and service interdependencies
Triage and Escalation Management
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Own and manage the highest-severity escalations, including executive and Tier A+ advertiser issues
- Partner with Engineering and Product leadership to drive resolution of critical issues, escalate potential bugs, and influence product roadmap decisions
- Conduct trend analysis and proactively identify emerging issues before they become widespread, recommending preventive actions
Technical Consulting and Client Partnership
- Provide consultative guidance to clients and partners on best practices and bespoke advertising setups
- Partner closely with Meta's sales teams and Tier A+ advertisers to resolve client issues, prioritize, and build market or vertical plans for technical services
- Translate complex technical concepts and solutions to non-technical audiences including clients and sales partners
- Autonomously manage and prioritize a portfolio of high-value client escalations
Requirements
- Bachelor's degree in Computer Science, Engineering, Marketing, or related degree
- 2+ years of experience in the Digital Advertising and/or Technology industries
- Experience managing a multi-million dollar book of business, able to autonomously prioritize, and communicate effectively with sales and clients
- Experience with technical troubleshooting of Meta Advertising & Business technologies and ecosystem (e.g., Graph API, Ads Manager, Conversions API, Meta SDK, Meta Pixel)
- Customer-facing experience translating technical concepts and solutions to non-technical audiences
- Experience working with web technologies including HTML, CSS, JavaScript, and HTTP
- Experience working with SQL and RESTful APIs
- Familiarity with using AI tools to enhance productivity and quality in day-to-day work
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- Competitive salary
- Healthcare contribution and inclusion in company pension scheme
- Work laptop and phone
- 25 days annual leave (pro-rata) plus paid bank holidays
- Expanding workforce with potential for career progression for top performers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location