House of Ayeza
Technical Specialist
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Company Description
House of Ayeza is a luxury fashion retailer specializing in authentic Pakistani designer wear, crafted with meticulous attention to detail, including fine laces and accessories. The company offers free UK delivery and worldwide shipping, making its ready-to-wear collections accessible to customers across the globe. House of Ayeza features the latest arrivals from renowned designers such as Imrozia, Serene, Azure, Asim Jofa, and others. The brand focuses on offering a seamless blend of tradition and modern aesthetics in every piece. Joining the team means contributing to a growing, style-driven business serving a diverse international clientele.
Role Description
The Technical Specialist is a full-time remote role responsible for providing technical support to customers and internal teams, ensuring smooth operation of the company’s e-commerce platforms and related systems. Day-to-day tasks include:
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- Diagnosing and resolving technical issues
- Assisting customers with website navigation, order processing, and account-related queries
- Coordinating with developers or external vendors when needed
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The role involves:
- Monitoring system performance
- Identifying recurring problems
- Recommending improvements to enhance user experience and operational efficiency
The Technical Specialist will:
- Document support activities
- Maintain knowledge bases or FAQs
- Collaborate closely with customer service and operations to deliver reliable, timely technical assistance
Qualifications
- Strong Analytical Skills to diagnose issues, identify root causes, and propose effective solutions.
- Excellent Communication and Customer Service skills to support diverse customers in a clear, respectful, and professional manner.
- Proficiency in Troubleshooting and Technical Support for web-based platforms, user accounts, and common e-commerce workflows.
- Comfort working with basic website administration tools, ticketing systems, and CRM or helpdesk software.
- Ability to work independently in a remote setting, manage priorities, and handle multiple support requests efficiently.
- Previous experience in an e-commerce, fashion retail, or technology support environment is beneficial.
- Familiarity with online payment gateways, order management processes, and data privacy best practices is an advantage.
- Relevant education or training in information technology, computer science, or a related field is preferred but not mandatory.
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