Process

• Ensure team’s technical resilience within the first line of defence; and deliver reporting to the relevant Sector Lead and/or Operations Director to evidence standards achieved.
• Manage and support the error management process, including management of major errors, escalation, analysis, and reporting.
• Manage and support the delivery of KPI / KRI’s in relation to customer contractual terms, taking action to prevent failure, through control and oversight of the activities completed by the functional area under the role holder’s remit; and deliver reporting / evidence to the Head of Function and/or Sector Lead to evidence standards achieved.
• Support, contribute to, and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivering and milestone completion for the team.
• Oversee the management of functional area’s risk management, covering Control Attestation, Risk Event and Breach Reporting, ensure accurate and timely reporting, with focus on prevention; and deliver reporting / evidence to the Head of Function and/or Sector Lead to evidence standards achieved.
• Provide appropriate Technical engagement for Audits, Client visits, or any material meetings or engagements, where the Technical Manager is required to represent FNZ.
• Oversee implementation and maintenance of technical operational controls and processes, within the team, to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Head of Function and/or Sector Lead to evidence standards achieved.
• Oversee effectiveness of technical controls for handling client assets and client money within the team; and deliver reporting / evidence to the Head of Function and/or Sector Lead to evidence standards achieved.
• Oversee technical compliance with legislation and regulation in relation to the team; and deliver reporting / evidence to the Head of Function and/or Sector Lead to evidence compliance.
• Act as Overseer as defined by the regulations and FNZ policies.

People

• Support and technically lead the management team for the functional area to ensure exceptional delivery, through accurate, timely, and controlled service to both internal and external clients.
• Encourage a culture of collaboration, supportive challenge, and discussion through openness and ethical decision making.
• Ensure compliance with all mandatory training is completed in a timely fashion.
• Support, implement, and manage the FNZ culture, meeting the FNZ conduct standards and focus on collaboration, debate, openness, and engagement for staff.

Governance

• Provide relevant and timely reporting to Boards and Committees as required.
• Actively participate in all team governance meetings, to ensure effective outcome and escalations.
• Actively participate in governance meetings to ensure that FNZ is driving the right behaviours, as outlined in the FCA handbook, to mitigate risk to the business.
• Actively participate in corporate service meetings to ensure that FNZ is driving the right client engagement and behaviours, as outlined in the SDD and TOM, to deliver first-class service to our clients.
• Actively participate in change meetings or release boards to ensure that appropriate understanding, actions, testing, and readiness to deliver and implement change.
• Ensure the functional area is driving the right client engagement and behaviours, as outlined in the SDD and TOM, to deliver first-class service to our clients.

Experience Required

Required Knowledge & Skills

• Significant technical operations experience within the Wealth Management / Platform industry.
• Good proposition knowledge of platform industry, from Retail Client to Asset Servicing delivery.
• Previous experience in an operations management role.
• Experience in client services.
• Extensive technical operational knowledge relative to the team under role holder’s remit.
• Change management experience.
• Knowledge of the UK financial services and regulatory framework including the CASS, COBS, COLL, and SYSC Sourcebook; as well as HMRC and tax regulations.
• Strong understanding of risk/compliance policies and processes for a financial services business.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere, can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.