Encore Global
Technical Specialist Audio
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Position Overview
The Technical Specialist is responsible for project managing the design, planning, and implementation of small to large-scale audio systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams. This position reports to a Technical Manager, Senior Project Manager, or a Technical Events Manager, subject to function and region.
Your Perspective
- Private Healthcare after 12 months of continuous service
- Employee supported volunteering
- Enhanced family leave provisions
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
Key Job Responsibilities
Event Planning
- Assist project managers to help determine audio equipment needs and technical solutions for events.
- Determine and secure the resources required to successfully complete each project, including internal and external resources, liaising with freelancers and suppliers.
- Contribute to technical drawings using Vectorworks.
- Use simulation software (e.g., D&B ArrayCalc) to design PA systems for events.
- Ensure that all the necessary planning documentations (e.g., patch sheets, flow diagrams, equipment lists) are communicated to the delivery team prior to the execution of an event.
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Equipment Operation
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Advanced user of Yamaha, DiGiCo, and Allen and Heath mixing consoles for large-scale corporate events.
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Build and tune PA Systems – Line arrays/distributed point source systems including D&B, L-Acoustics, Martin Audio.
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Coordinate, deploy, and monitor Shure and Sennheiser RF mic and IEM systems.
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Programming comms systems with the ability to interface multiple wired and wireless systems including GreenGo, Clear-Com, and RTS.
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Drives Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
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Troubleshoots technical issues and resolves problems quickly as they arise.
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Do the Right Thing - Complies with all Company security and safety measures.
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Reporting all health and safety issues to the HSE Manager, line manager, or Project Manager onsite.
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Ensures equipment is secure from theft and/or damage when in use.
Customer Service
- Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- See the Bigger Picture - Collaborates with the internal team on event solutions pre-event and during the event to ensure the best possible customer satisfaction.
- Understands and fosters the hotel/venue/client relationship.
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Training/Staff Development
- Values People - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
- Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.
Event Supervision
- Performs advanced work (pre/during/post event) with operations team members.
- Supervises and directs other technicians during an event.
Equipment Maintenance
- Assists the team with proper preparation, security, storage, transportation, and maintenance of equipment.
- Performs inventory and forecasting of equipment needs.
Disclaimer
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within the scope of work may be assigned at any time with or without notice, as necessitated by business demands.
Job Qualifications
- Bachelor’s Degree or equivalent is preferred.
- 5+ years of field experience in the specialty area is required.
- 3-5 years of customer service or hospitality experience.
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