Percepta
Technical Specialist (Automotive)
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European Technical Specialist (SME)
Location: Daventry or Dunton
Job Type: Full-Time, Hybrid, 2 days office based
Salary: £29,000 per annum
Join Percepta and Help Shape the Future of Customer Experience
At Percepta, we deliver customer experiences for some of the world’s leading automotive brands. We’re looking for an experienced Automotive Technical Specialist to join our European Customer Experience Hub, supporting complex vehicle concerns and helping our internal customer support teams reach clear, practical resolutions.
This role would suit someone from a manufacturer, franchised dealer, workshop, diagnostic, technical support, or service management background who enjoys solving problems, explaining technical information clearly, and making a real difference to the customer experience.
What You'll Do
As an Automotive Technical Specialist, you’ll act as a trusted technical contact for complex vehicle cases. You’ll use your automotive knowledge to review concerns, support effective diagnosis, guide next steps, and help colleagues understand technical information in a clear and practical way.
You'll Be Responsible For
- Support the investigation and resolution of complex vehicle concerns.
- Review technical information and help identify the most appropriate next steps.
- Work with retailers, field teams, technical specialists, and customer care colleagues to progress cases effectively.
- Explain technical updates clearly to both technical and non-technical audiences.
- Identify recurring issues and share insight that helps improve future case handling.
- Create simple guidance, knowledge updates, or briefings to support colleagues.
- Help improve customer outcomes by supporting timely, accurate, and practical resolutions.
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What We're Looking For
We’re looking for someone with strong automotive technical knowledge and the confidence to communicate clearly with a range of stakeholders.
Essential Experience
- Experience in an automotive manufacturer, franchised dealer, workshop, diagnostic, service, or technical support environment.
- Strong understanding of modern vehicle systems, diagnosis, repair processes, and technical guidance.
- Ability to understand complex technical information and turn it into clear, practical advice.
- Confident communication skills, including the ability to support colleagues, retailers, and other stakeholders.
- A customer-focused approach and the ability to balance technical accuracy with a positive customer outcome.
Preferred Experience
- Experience with electric vehicles, connected vehicle features, infotainment, software updates, or emerging automotive technologies.
- Previous experience in a customer relations, contact centre, technical hotline, field support, or manufacturer support role.
- Experience using case management, diagnostic, or technical support systems.
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Key Skills
- Strong problem-solving and diagnostic thinking.
- Clear written and verbal communication.
- Ability to manage several priorities while maintaining accuracy and professionalism.
- Confidence working with data, technical information, and case records.
- Collaborative working style with the ability to build trust across teams.
- A practical mindset focused on solutions, service, and continuous improvement.
Education
- Required: Working towards or have a qualification of City and Guilds or NVQ L3
- Preferred: Have a HV qualification (IMI3 or higher)
Why Join Percepta?
At Percepta, our people are at the heart of everything we do. We foster a culture built around collaboration, innovation, and continuous development.
Our Values Guide How We Work Every Day
- Lead with Humility
- Leave it Better
- Service Beyond Self
- Win Together
- Deliver Remarkable
If you’re ready to use your automotive technical experience in a role that combines problem-solving, customer impact, and collaboration across Europe, this is a great opportunity to develop your career in a specialist support environment.
Apply Today
Take the next step in your automotive career and join a team focused on delivering clear technical guidance and remarkable customer experiences. Apply now to become part of Percepta’s European Customer Experience Hub.
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