Kia UK
Technical Specialist (PBV)
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The Role
This is a newly created role, offering the successful candidate the opportunity to shape the way we work, supporting Kia UK's growing PBV and fleet ambitions. You will work closely with the existing Technical Specialists and Senior Technical Advisors to provide industry-leading levels of Technical Support to our PBV Centres and fleet partners.
The role will be predominantly office-based but may require 'fast response' visits across the country to help diagnose and repair faults on our PBV range of vehicles. The aim is to proactively minimize vehicle off-road time, which is fundamental when supporting commercial vehicles.
This role will suit someone who is ideally qualified to Master Technician level and has previous experience working on and diagnosing faults with high-voltage components on EV vehicles.
Responsibilities
- Collaborate with the Senior Technical Advisors and the other Technical Specialists to effectively coordinate the field-based team activity, ensuring maximum utilization of the resource.
- Provide onsite technical support and coaching to Technicians at Kia UK Limited dealers, PBV Centres, and fleet operator workshops to ensure the fastest possible repair of customer and fleet vehicles.
- Provide onsite technical support to Kia UK Limited’s dealers and PBV Centre’s to ensure the fastest possible repair of customer and fleet vehicles.
- Carry out vehicle inspections to ascertain the warranty liability and negotiate repair costs.
- Provide support for new model launches, new model evaluations, press events, and quality investigations.
- Collaborate with the Customer Service department when dealing with customer contacts of a technical nature, including communicating with customers and dealers, completing inspections when considered appropriate to do so, and recommending courses of action required to resolve customer and fleet concerns.
- Proactively work to minimize vehicle off-road time.
- Collaborate with the Quality team when appropriate to raise product concerns that require further investigation or factory liaison.
- Provide technical support to the internal departments within Kia UK Limited and approved suppliers.
- Collaborate with Kia HQ, KaSK (Kia Slovakia), and KEU (Kia Europe) on technical-related matters.
- Attend Technical Seminars and training, share information within the team.
- Ensure that all relevant KUK internal policies are adhered to.
- Accurately document/record all contacts responded to.
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About You
Education
- City & Guilds Motor Vehicle Technicians Part 3 or equivalent
Skills
- Good knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
- Excellent communication skills both verbal and written
- Ability to communicate effectively at all levels both internally and externally
Experience
- Automotive manufacturer/importer level within an After Sales role or Dealer Technician
- ‘Hands-on’ motor industry experience in a Service Department
We recognize that there may be a number of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don’t exactly match what we’ve outlined in the role description. If you think you could be a good fit for this role, we’d love to hear from you!
The Benefits
- 🌊 Flexible working hours (core hours between 10:00 am-3:00 pm)
- 🏡 Hybrid working (up to 2 days a week remote working pro rata)
- 🚗 Employee Car Scheme (car lease + insurance all included from £85/month)
- 🍳 Onsite Chef -> free lunch every day
- 🩺 Private Medical Care (Vitality)
- 💗 Annual Health Checks and free flu jabs offered onsite
- 🦷 Private Dental Care (Denplan, £0 excess)
- 😮 Pension with enhanced employer contribution
- 💸 Life Assurance
- 🏖 24 days Annual Leave + Bank Holidays
- 🚴 Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, Mental Health First Aiders, and more
- 💰 Financial hub providing free financial guidance and support
- 🌍 Work from anywhere for one week a year
- 🤰 Enhanced Maternity, Adoption, and Shared Parental Leave (up to 6 months full pay)
- 👶 Enhanced Paternity Leave (up to 4 weeks full pay)
- 🤸 Free weekly yoga, football, and badminton clubs
- 🎱 Pool tables, dart board, and massage chairs onsite
- 😇 Opportunity to get involved & give back via our charity partners
- 🥳 Birthday Vouchers
- 🎉 Celebrations such as our Christmas party, summer event, Social Club, and much more!
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Location/Travel
The Kia UK Head Office is based in Walton-on-Thames, just a 5-minute walk from the station. We also have plenty of on-site parking for drivers, including EV charging ports.
There is step-free access throughout the building, but please let us know if you require any additional accessibility support, and we will cater to your needs as best we can.
Interview Process
Step 1: CV review
Step 2: Teams interview
Step 3: Face-to-face interview
We are committed to providing an inclusive and accessible recruitment process. We understand that every candidate is unique, and we welcome the opportunity to make reasonable adjustments to ensure that all individuals can fully participate in our interview process. If you require any adjustments or support to facilitate your interview, please do not hesitate to let us know. We are happy to discuss your needs and make arrangements that support your participation to best showcase your skills and qualifications.
At Kia, we are committed to employing the best-qualified people and provide equal opportunity for the advancement of employees, including promotion and training, and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
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