Encore
Technical Specialist Video
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Salary: up to £48,000 (dependant on experience)
Your perspective
- Private Healthcare after 12 months of service
- Employee supported volunteering
- Enhanced family leave provisions
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
Position Overview
The Technical Specialist is responsible for the set up and operation of small to large-scale audio-visual systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams. This position reports to a Technical Manager, Senior Project Manager or a Technical Events Manager subject to function and region.
Key Job Responsibilities
Event Design and Planning
- Work with Project Management/Producer teams to design and implement sufficient video systems to fulfil the brief of any given event
- Assist Labour teams with fulfilling accurate roles with internal and external staff, ensuring the right people are in the right roles
- Ensure all video components are added to technical drawings for events in Vectorworks
- Ensuring consistency across all events for plans and schematics being drawn, and accurate documentation is provided for onsite teams for delivery
- Assisting with pre production for media server/switching workflow to aid onsite delivery
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Equipment Operation
- Full understanding and operation of advanced switching systems for large scale events, linking multiple switchers where necessary (Barco E2/S3)
- Plan, design and install multi blended projection systems utilizing Barco, Christie and Panasonic projectors with their relevant software systems
- Design and lead complex multi screen LED display builds, utilizing multiple processors
- Delegate tasks efficiently across large scale projects, ensuring timely delivery of all video aspects of an event
- Drives Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
- Troubleshoots technical issues and resolve problems quickly as they arise.
- Do the Right Thing - Complies with all Company security and safety measures.
- Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
- Ensures equipment is secure from theft and/or damage when in use.
Customer Service
- Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- See the Bigger Picture - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
- Understands and fosters the hotel/venue/client relationship.
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Training/Staff Development
- Values People - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
- Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
Event Supervision
- Performs advanced work (pre/during/post event) with operations team members.
- Supervises and directs other technicians during an event.
Equipment Maintenance
- Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
- Performs inventory and forecasting of equipment needs.
Disclaimer:
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.
Job Qualifications
- Bachelor’s Degree or equivalent is preferred.
- 4+ years of field experience in specialty area is required.
- 3-5 years of customer service or hospitality experience is preferred.
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