Sky
Technical Specialist (Virtual Desktop)
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We don’t just believe in better. We make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.
Role/Team overview
Join the Contact Centre Virtual Desktop team within Enterprise Technology at Sky. We are responsible for the design, support and continuous improvement of business-critical desktop platforms that enable thousands of customer-facing colleagues across the UK, Europe and India to serve our customers every day. The team supports a mixture of Citrix Virtual Apps and Desktops, Azure Virtual Desktop, remote access technologies, Microsoft Azure services and supporting infrastructure, while helping shape the future strategy of End User Computing at Sky. This role sits within Workplace Technologies and reports into the Citrix Platform Manager. The team combines operational excellence with project delivery, ensuring platform stability today while driving strategic transformation for the future.
What you’ll do
- Provide 3rd line support technical expertise for Sky's virtual desktop platforms, ensuring high levels of availability and performance.
- Investigate and resolve complex issues across Citrix, Azure Virtual Desktop, Microsoft Azure and associated infrastructure technologies.
- Deliver infrastructure improvements, platform upgrades and strategic transformation projects.
- Collaborate with vendors, architects, security teams and project stakeholders to drive technical solutions.
- Identify opportunities to improve platform reliability, automation, monitoring and operational processes.
- Participate in technical reviews, root cause investigations and continuous service improvement activities.
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What you’ll bring
Essential criteria
- Experience supporting enterprise Citrix Virtual Apps and Desktops environments.
- Strong troubleshooting skills with a structured and evidence-based approach to problem-solving.
- Experience supporting Microsoft Azure services and/or Azure Virtual Desktop environments.
- Good understanding of authentication, remote access and identity technologies.
Desirable skills and experience
- Excellent communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
- Demonstrable ownership, resilience and the ability to manage competing priorities in a fast-moving environment.
Benefits and perks
There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences
How you’ll work
We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week.
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Your office base
Livingston Watermark House
Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.
You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym – or play a game of pool or table tennis.
Who we are
We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.
We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.
To find out more about working with us, search #LifeAtSky on social media.
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