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Job Title: Technical Supervisor
Business Sector: Data Centre Solutions, Critical Work Environment
Location: Harlow, UK
Company Profile
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide.
Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm.
Globally, we employ over 70,000 employees and operate in 48 countries.
Job Role
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.
We are seeking an experienced and technically proficient Technical Supervisor to oversee operations within a Critical Environment.
This role provides technical leadership and day-to-day management to the Day and Shift engineering teams, ensuring seamless service delivery while maintaining total compliance with all regulatory, health and safety, and Client-specific requirements.
As a Technical Supervisor working for the Data Centre Solutions team, your duties will include:
Responsibilities
Team Leadership & Management
- Provide direct line management to the Day and Shift engineering teams.
- Mentor, motivate, and direct staff and subcontractors.
- Manage duty of care, including holiday and sickness scheduling, performance appraisals, and training plan implementation to ensure best-in-class, customer-focused service delivery.
Operational Oversight
- Responsible for the execution of Planned Preventative Maintenance (PPM), Corrective Maintenance (CM), and reactive work orders within defined Service Level Agreement (SLA) targets.
- Assist the management team in delivering operational commitments across all areas of the contract.
Technical Compliance & Administration
- Act as an Authorised Person (AP) for High Voltage (HVAP) and Pressure Systems AP (PSSR) and maintain compliance with all CBRE and Client policies.
- Manage technical documentation, including Standard Operating Procedures (SOPs), Emergency Operating Procedures (EOPs), Method of Procedures (MOPs), and switching schedules (CWP).
- Create an audit-ready environment at all times and front internal and external audits where required.
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Critical Environment Expertise
- Ensure maximum availability of critical plant.
- Lead troubleshooting, fault identification, and rectification, escalating urgent issues effectively.
- Respond to work interruptions, outages, or emergencies in accordance with SLAs.
Communication & Reporting
- Report to the Technical Contract Manager.
- Communicate high-priority tasks and issues effectively within the CBRE management team.
- Provide regular feedback to the Technical Contract Manager and internal stakeholders.
Health & Safety
- Ensure total compliance with company and Client health and safety policies.
- Maintain the highest standards of housekeeping.
- Ensure all maintenance is carried out in line with CBRE H&S procedures, utilising Safe Systems of Work (SSOW) and permit-to-work systems.
Financial & Resource Control
- Maintain financial awareness, including the ability to produce basic quotations for works.
- Exercise appropriate control over critical and consumable parts and tools.
- Raise recommendations for service improvements through the Contract Manager.
Essential
Experience & Skills Required:
- Demonstrable experience working within Critical Environments.
- Proven experience in a supervisory or team management role.
- City & Guilds Electrical Competency (Parts 1, 2, & 3) or equivalent.
- Mechanical qualifications or demonstrated mechanical knowledge.
- Comprehensive building services knowledge in both Mechanical & Electrical disciplines.
- Experience with CMMS (Computerised Maintenance Management System) and BMS (Building Management Systems).
- Expertise in "Safe Systems of Work," including permit-to-work systems and safety regulations (e.g., COSHH, Health & Safety at Work Act).
- Excellent customer relationship skills, professional demeanour, and strong commercial awareness.
- Strong computer literacy and communication skills.
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Desirable
- High Voltage Authorised Person (HVAP) status.
- 18th Edition IEE: Wiring & Installation competent.
- Pressure Systems AP (PSSR)
- Health and Safety qualifications (IOSH/NEBOSH).
- First Aid trained.
- Comprehensive building services knowledge (F-Gas & Water Management).
- Working knowledge of liquid cooling systems (e.g., CDUs, direct-to-chip cooling), chillers, and F-Gas regulations.
- Proficiency in Microsoft Office applications.
Core Competencies
Leadership:
- Ability to mentor, motivate, and direct their team and subcontractors.
Problem Solving:
- Aptitude for identifying underlying issues, analysing data trends, and implementing effective, long-term solutions.
Communication:
- Strong verbal and written skills, capable of liaising effectively with both internal stakeholders and external clients.
Quality:
- Commitment to "getting it right first time" with a focus on compliance, accuracy, and high work standards.
About CBRE Global Workplace Solutions
As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.
Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services.
Our dedicated teams work across all industries and support clients ranging from global Fortune 500 companies to single, iconic buildings.
Application Process
Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being shortlisted for the role.
EQUAL OPPORTUNITIES
CBRE is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
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