Role Title

Supervisor

Role Level

Specialist

Location

West Quays

Relationships

Internal: Team / Engineering

External: Clients / Suppliers

Main Duties and Responsibilities

The Supervisor will provide best-in-class engineering service, achieving 100% uptime along with meeting the ppm delivering in-line with the contractual obligations. Responsible for direction and effective corrective maintenance and planning of Critical Environment and Risk Management and contribute towards delivering industry standards with the primary objectives driving service delivery, quality, and performance that will underpin both Integrals and JLL’s vision for engineering excellence status. This is a key role requiring excellent teamwork, relationship management, and technical skills.

Key Responsibilities

• To represent the hard services team and ensure the successful site support for all engineering requirements.
• Conduct Audits in line with the Integral / JLL processes.
• Manage compliance upkeep along with site logbooks and Concept CAFM System.
• To ensure all Critical Service processes are developed in a common approach and meet client requirements or appropriate Service Level Agreements (SLA), as per the contractual obligations.
• Cover for the TSM when required, for all technical activities, main interface with the site client teams. (Development of relationship with the key clients and stakeholders).
• Monitor Planned Preventative Maintenance System & interface with clients to carry out all user requirements & requests, ensuring CR’s are submitted in time and correctly.
• Plan, control, and monitor, by reporting and audit, to review operations and maintenance throughout the Building.
• To ensure all Technical Activities are carried out to meet Integral’s health and safety and client safety requirements.
• Provide benchmarking of equipment & performance.
• Maintain the Asset Management Plan and monitor criticality and condition of assets.
• Plan and manage major building shutdowns and critical work events.
• Develop & manage technical team with appropriate skills to meet client requirements.
• As appropriate establish and agree client service level agreements and measuring to ensure compliance and performance to cover business continuity, customer satisfaction, and communication.
• Review plant and system performance, highlighting solutions and progressing Continuous Improvement and appropriate benchmarking programmes.
• Provide emergency response, managing on-site team and communications.
• Develop and maintain a service team culture and improve of self-delivery / Self Perform.
• Work on smart systems to drive Energy performance.
• Work to support all ESG outputs agreed.
• Manage and support tenant fitouts, including planning, facilitating, and recording. Attending key stakeholder meetings.
• Ensure that Specialist Service Provider are managed effectively including, worksheets are signed off that quality of work is inspected, and recommendations are swiftly processed.