Nikkiso Clean Energy & Industrial Gases
Technical Support
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Job Overview
The Technical Lead Engineer is responsible for providing highly technical support to Aftermarket Services (NCS) customers and field service engineers in the Middle East industrial gases and LNG industry. The position serves as the technical lead during NCS troubleshooting, repair, and maintenance of cryogenic equipment.
Responsibilities
- Provide technical support for NCS MIDDLE EAST customers, Customer Centers, and field service engineers both onsite and remotely.
- Develop standard tools and procedures leveraging expertise.
- Assist the NCS sales group with technical and commercial bids as needed.
- Review workshop teardown reports and assist in failure determination.
- Review Field Trouble Reports (FTR), disposition and follow through with the execution of solutions that meet customer requirements with a high level of quality assurance.
- Provide oversight on Field Service/Field Trouble reports after providing site services.
- Analyze failures and prepare long-term corrections to CARs.
- Perform Root Cause Analysis (RCA) efforts for MIDDLE EAST Customer Center products.
- Maximize reliability in aftermarket servicing of equipment to minimize future down time for customers.
- Act as technical liaison with product companies for warranties, technical issues and make recommendations to deliver solutions and continuous improvement on products.
- Provide on-site training to customers to improve customer’s ability to troubleshoot, effectively operate, and maintain equipment.
- Collaborate cross functionally and with other units to ensure and enhance transparency.
- Work with workshop, and project managers to provide technical oversight on overhauls, repairs and warranties.
- Remain current with new Product Company designs.
- Other duties as assigned.
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Qualifications
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- Bachelor’s Degree in Mechanical Engineering or equivalent experience.
- 5 Years minimum related experience.
- Experience in practical application of engineering science and technology as it applies to pumping systems or related products.
- Experience in reading and interpreting electrical, mechanical, and process blueprints and related technical documentation.
- Specific experience with cryogenic equipment and aftermarket services highly preferred.
- Work in both office and shop environments at customer and company sites.
- Travel and stays at customer and company sites.
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