Osprey Charging Network
Technical Support Administrator (Remote)
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Role & Responsibilities
Investigating and resolving technical issues—ranging from simple fixes to more in-depth troubleshooting.
Acting as the first point of contact for queries but with the expertise to go beyond basic troubleshooting.
Diagnosing, analysing, and resolving issues efficiently while knowing when to escalate.
Working independently while being an active team player in a collaborative environment.
Documenting solutions and improving processes to enhance future support efficiency.
Providing feedback on recurring issues and contributing to continuous improvement efforts.
Managing shift-based work to ensure users receive support when they need it.
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Working Hours & Shift Preferences
This role requires specific working hours, including weekends:
- 3 weekdays 9am-5pm
- Saturday & Sunday 9am-5pm
Skills and Experience
- Excellent verbal and written communication skills.
- Proficiency in Salesforce or other CRM tools is a plus.
- Passionate about exceptional customer service with previous experience.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This is a dynamic and hands-on role, requiring an open-mind and desire to learn about the EV industry and educate our customers.
Osprey Benefits
- Competitive salary bonus
- 25 days annual leave
- Private Medical Insurance (after the successful completion of probation)
- Salary Sacrifice Schemes including EV, nursery, SIPP, etc.
- Season Ticket Loans, Tech Loans
- Flexible Bank Holidays
- Learning and Development Opportunities
- Ability to grow in your role and the Operations Department
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