Michael James Associates
Technical Support Analyst
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My client a start-up Insurtech SaaS provider is seeking a well-rounded QA Support Analyst.
Someone who is detail-oriented and technically capable.
The successful candidate will be responsible for the quality assurance and functional testing of their platform, as well as acting as a first point of contact for investigating support queries and translating them into well-defined, actionable defect tickets.
This is a dual-function role that bridges quality assurance and technical support, requiring strong analytical skills, a systematic approach to testing, and the ability to communicate clearly with both technical teams and business stakeholders.
The Ideal candidate will have an understanding of the insurance market and experience within it.
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Person Specification
Essential
- Substantial experience working with commercial lines insurance data, gained in an MGA, coverholder, broker, carrier or insurance software environment.
- Demonstrable hands-on expertise with bordereaux — producing, validating, reconciling or consuming them.
- Practical experience of at least one significant data migration into or between insurance systems, including mapping and reconciliation.
- Confident writing SQL to investigate and reconcile data independently.
- Strong working knowledge of the policy lifecycle and premium calculation, including pro-rata adjustment, commission structures and insurance premium tax.
- Excellent written communication, with the ability to explain a technical finding to an underwriter and a business impact to an engineer.
- A methodical, evidence-led approach to investigation and a low tolerance for unexplained numbers.
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Desirable
- Experience of the Lloyd's and London market, including binding authorities, delegated authority reporting and market data standards.
- Experience with Excel at an advanced level, and with data tooling such as Power Query, Python or dbt.
- Familiarity with defect tracking and test management tooling.
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