AgileGrid Solutions
Technical Support Analyst
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About The Company
One Big Circle Ltd is a forward-thinking technology solutions provider based in Bristol, dedicated to delivering innovative and reliable services to a diverse range of clients. With a strong emphasis on customer satisfaction and technological excellence, the company prides itself on fostering a collaborative and inclusive work environment. Our team is passionate about leveraging cutting-edge technology to solve complex problems, ensuring our clients stay ahead in their respective industries. As part of our growth strategy, we are committed to investing in our employees' development and creating opportunities for career advancement.
About The Role
We are looking for an enthusiastic and detail-oriented entry-level analyst to join our dynamic team. In this role, you will be the first point of contact for technical support inquiries and will play a key part in maintaining high levels of customer satisfaction. The ideal candidate will have a keen interest in technology, excellent communication skills, and a proactive approach to problem-solving. You will be responsible for troubleshooting technical issues, managing tickets through our support system, and assisting customers with our products and services. This position offers a unique opportunity to develop technical expertise and gain valuable experience in a fast-paced environment.
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Qualifications
The ideal candidate should possess a minimum of a high school diploma or equivalent. A genuine interest in technology and customer service is essential. Prior experience in technical support or related roles is advantageous but not mandatory, as comprehensive training will be provided. Strong communication skills, both verbal and written, are required to effectively assist customers. The candidate should demonstrate a proactive attitude, problem-solving capabilities, and the ability to work well within a team. Basic knowledge of operating systems, networking, or software troubleshooting will be considered a plus.
Responsibilities
- Provide first-line technical support to customers via phone, email, or chat, ensuring timely and effective resolution of issues.
- Operate and manage a ticketing system to track, prioritize, and document support requests and resolutions.
- Diagnose and troubleshoot hardware, software, and network-related problems, escalating complex issues to senior team members when necessary.
- Assist customers in understanding and using our products effectively, offering guidance and best practices.
- Maintain detailed records of customer interactions, solutions provided, and follow-up actions.
- Participate in ongoing training sessions to enhance technical knowledge and customer service skills.
- Contribute to the continuous improvement of support processes and customer experience.
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Benefits
Our employees enjoy a range of benefits designed to support their professional growth and personal well-being. We provide comprehensive training courses to help develop technical skills and industry knowledge. Additionally, our bike scheme encourages a healthy and eco-friendly commute. Other benefits include a supportive work environment, opportunities for career progression, and participation in company events and initiatives aimed at fostering team cohesion and employee engagement.
Equal Opportunity
One Big Circle Ltd is committed to creating an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate based on race, gender, age, religion, disability, sexual orientation, or any other protected characteristic. We believe that a diverse team enhances our creativity, innovation, and overall success, and we welcome applications from individuals of all backgrounds who are eager to contribute to our mission and growth.
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