Attitude and Skills

• The ability to quickly learn new skills or systems and apply them to good effect in everyday work.

• The ability to proactively identify reoccurring issues and work independently or teams to put in appropriate long-term fixes.

• The ability to communicate well with customers and build valued relationships.

• The ability to prioritise work and balance conflicting demands

• The ability to work as part of a team as well as on own

• Possess good time management skills

• Possess drive and determination to succeed

Technical Skills and Knowledge

· Familiarity with cloud technologies
· Keenness to work in an IT environment

Desired
· Qualification(s) in IT
· Previous customer support experience

Knowledge & Experience:
Essential: GCSE Grade C or above in Maths and English

Eligibility Criteria

Individuals must have a valid and eligible residency status to apply for this role.

About ITP

We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

Safeguarding and Values Commitment

The ITP is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks.

At the ITP, we are fully committed to safeguarding and promoting the welfare of all learners and creating a safe, inclusive, and respectful workplace. We expect every team member to:

• Uphold and champion our values, code of conduct, and safeguarding principles.
• Take personal responsibility for understanding and adhering to all safeguarding procedures and policies.
• Promote a culture of safety and wellbeing through a proactive “do no harm” approach.
• Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work.
• Understand and meet any role-specific safeguarding duties — including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions.

At the ITP, our company culture is important to us, and all employees and consultants are expected to operate in line with our values:

· We change lives - We strive to make a difference for our apprentices, clients, members, ourselves, and our team on a daily basis. We push for diversity and inclusion in our industry by challenging perceptions. We embrace individuality. We believe that everyone is equally important.
· We are genuine and honest - We breed trust amongst clients, apprentices, members, and the team. We take responsibility for our words, actions, and results. We are human. We encourage one another through honesty and transparency.
· We are innovative and unique - We are empowered by innovation. We strive to make the impossible, possible. We are proud to be the only organisation of our kind, of who we are and how we got here.
· We are Personable - We remind ourselves what it’s like to be in others shoes. We have authentic conversations; we are real and so are our relationships.
· We are stronger united - We share our knowledge and experiences. We celebrate one another on our achievements. We value and encourage one another because we win or lose as a team.