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Technical Support Apprentice (Customer Service)
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An Exciting Opportunity
An exciting opportunity to join our team, and help support our growing client base. You'll learn how to support customers, respond to enquiries, and help clients get the most value from our systems. You will gain experience communicating with customers, managing information, solving problems and working as part of a small, supportive team.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What You'll Do at Work
HAVi develops innovative technology that helps organisations protect their workforce from the risks of Hand Arm Vibration (HAV). We believe effective safety management is about understanding how people work and encouraging safer behaviours—not just completing paperwork. Our solutions are used by leading organisations across utilities, construction, facilities management, rail, and aerospace, and we pride ourselves on providing clear, actionable insights to help protect teams every day.
What We’re Looking For:
We’re looking for someone who is motivated, reliable, and keen to learn. This role suits someone who enjoys speaking with people, solving problems, and taking responsibility for their work.
Because we are a small team, it’s important that you are comfortable working independently, staying organised, and communicating confidently with customers over the phone, by email, and in person.
You don’t need previous experience, but a positive attitude, willingness to learn, and strong work ethic are essential.
Duties and Responsibilities:
- Manage incoming queries via both email and telephone from new, existing, and potential customers, providing timely and professional support
- Process orders accurately and efficiently, becoming an expert in our products and services
- Support customers both remotely and in person, ensuring a positive experience
- Maintain accurate customer records and track interactions using company systems
- Collaborate with the team to share insights, ideas, and best practices
- Take ownership of your professional development, learning about customer service, communication, and problem-solving
- Learn and apply knowledge of relevant regulations and standards that impact our clients’ work
- Identify trends in customer feedback and suggest improvements to enhance the service experience
- Office support/admin including quality checking products and helping during meetings
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Where You'll Work
9 Mansfield Road
Eastwood
Nottingham
NG16 3AR
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
DERBY BUSINESS COLLEGE LIMITED
Training Course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What You'll Learn
Course Contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training Schedule
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the business' processes and procedures
Our training is all completed both face to face, and remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours.
More Training Information
DBC Training is a multi-award-winning employment and skills training provider
We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
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Essential Qualifications
- GCSE in:
- English and maths (grade 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About This Employer
HAVi Technologies help organisations protect their workforce from the risks of Hand Arm Vibration (HAV). We believe effective safety management is about understanding how people work and encouraging safer behaviours, not just completing paperwork.
For nearly 20 years we have developed innovative technology that helps businesses monitor and manage vibration exposure, turning complex safety data into clear, actionable insights. Our HAV management system is used by leading organisations across industries including utilities, construction, facilities management, rail and aerospace.
At HAVi we work closely with our clients to solve real safety challenges and improve how organisations protect their teams every day.
Company Benefits
- Free on-site parking
- Pension plan
- Travel expenses for work-related trips
- Mentoring and on-the-job training
- Access to company training programs
After This Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This apprenticeship is the first step in a rewarding career at HAVi. As you gain experience, there will be opportunities to manage your own customer accounts, build lasting relationships, and take on more responsibility within the business.
We encourage continuous development, so you can further your education and skills through additional training and professional qualifications. Successful apprentices may progress into permanent roles with career growth, a company car, expenses, and other benefits.
You will join a growing, ambitious company where your contribution is valued, and your career potential is limitless.
Ask a Question
The contact for this apprenticeship is:
DERBY BUSINESS COLLEGE LIMITED
Heather Duffield
heather@dbc-training.co.uk
07375919487
The reference code for this apprenticeship is VAC2000051923.
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