Facewatch
Technical Support Assistant (Customer Tech Support)
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role Overview
We are looking for a Technical Support Assistant to support customers with technical issues related to device connectivity, mobile networks, and system access. The role focuses on communicating with customers, troubleshooting connectivity problems, and tracking issues through to resolution.
The ideal candidate has strong communication skills, a logical troubleshooting approach, and a basic understanding of networks, devices, and SIM connectivity. Basic project or task management skills are also valuable to help track issues, prioritize work, and ensure problems are resolved efficiently.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities
- Respond to customer support requests via email, ticketing system, or phone.
- Troubleshoot issues related to device connectivity, mobile networks, and SIM cards.
- Guide customers step-by-step to resolve technical problems.
- Collect relevant information to diagnose issues.
- Document support cases and solutions in the ticketing system.
- Escalate complex issues to internal technical teams when necessary.
- Track issues and follow them through until resolution.
Requirements
- Strong communication and customer service skills.
- Basic understanding of network connectivity (Wi-Fi, mobile networks, IP basics).
- Understanding of mobile devices and SIM card functionality.
- Ability to troubleshoot issues logically and clearly explain solutions.
- Ability to manage and prioritize multiple support requests.
- Basic task or project management skills.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Preferred
- Previous experience in technical support or customer support.
- Experience with support ticketing systems.
Key Skills
- Customer communication
- Troubleshooting
- Basic networking knowledge
- Task / project management
- Attention to detail
- Problem solving
Application
Please apply via LinkedIn and to simon@facewatch.co.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location