Kirklees Metropolitan Council
Technical Support Assistant
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We are looking for a motivated and enthusiastic person to join the Technical Support Team within Homes and Neighbourhoods.
Working in a fast-paced office environment, the post holder would be supporting Office Managers/Technical Schedulers and other Technical Support to deliver the operational priorities of the service.
The post holder will work with colleagues across the organisation in line with Kirklees Council’s core behaviours and values and contribute to the delivery of the organisations purpose, vision, and objectives, ensuring positive outcomes for the business and Kirklees customers.
Responsibilities
As a Technical Support Assistant, you will:
- Provide a service that ensures a high standard of accuracy and efficiency using initiative to meet the needs of a range of internal and external customers through specialist IT skills and using specific admin systems and processes.
- Check and clarify financial queries where necessary to ensure income and job costings information is within agreed parameters.
- Process, input, and retrieve data related to different work streams and trades.
- Liaise with operatives, Team Leaders, customers, and internal/external clients responding to tenants needs, raising jobs and appointing repairs.
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Requirements
- Essential keyboard skills.
- Experience of working in a busy office environment with demanding deadlines.
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Benefits
- A competitive salary.
- Entry into the Local Government Pension Scheme, including Life Assurance.
- Generous holiday entitlement of 28.5 days annual leave, increasing to 33.5 days with continuous service, plus bank holidays (pro rata for part-time).
- Flexible working.
- Access to a range of well-being support initiatives including but not limited to an Employee Assistance programme, Healthy Eating Active Lifestyle assessments, and Cycle to Work programme.
Samantha Robinson is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information.
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