Stott and May
Technical Support - Contract
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description
Technical Support - Contract
Our client is expanding our talented technical support team to provide expert assistance on advanced camera products—large-scale, military-capability cameras that protect and secure critical environments. If you thrive in a technical role that challenges your problem-solving skills and allows you to collaborate closely with engineers, this is your chance to make an impact while working in a dynamic, growth-oriented company.
What You’ll Do
- Provide second-line technical support to customers via phone, email, and live chat for flagship camera systems.
- Diagnose and troubleshoot issues related to software, firmware, and hardware—such as zooming problems or operational glitches—working collaboratively with engineering teams if necessary.
- Manage support cases within SLA frameworks using CRM tools, ensuring prompt and professional service.
- Work in a flexible schedule within operational hours (7am-5pm) and participate in on-call rotational support for permanent staff (contractors exempt from on-call duties).
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required Skills
- At least 2 years of experience in technical support involving software and hardware troubleshooting.
- Strong critical thinking skills and a solid grasp of IT and networking fundamentals.
- Excellent communication skills to clearly convey technical solutions.
- Ability to manage support tickets within SLAs and effectively use CRM platforms (experience with Salesforce or similar CRM preferred but not required).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Nice To Have Skills
- Experience supporting CCTV systems or security cameras.
- Knowledge of camera hardware and firmware intricacies.
Other Requirements
- Comfortable working four or more days in-office each week.
- Must be detail-oriented, proactive, and collaborative in a fast-paced support environment.
Ready to bring your technical expertise to a growing team supporting innovative security solutions? Apply now to join a company that values your skills and offers a stimulating environment where your contributions truly matter!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills