Netrolynx AI
Technical Support Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Company
Rise Executive Search & Recruitment Ltd is a reputable recruitment firm specializing in business-to-business (B2B) sales, technical support, and account management roles across various industrial sectors. With a strong focus on connecting talented professionals with leading organizations, Rise prides itself on delivering tailored recruitment solutions that meet the unique needs of each client. The company operates across diverse industries including renewable energy, electrical and control automation, instrumentation, hydraulic and pneumatic systems, petrochemicals, and utilities. Committed to excellence, Rise Executive Search & Recruitment Ltd leverages extensive industry knowledge and a wide network of contacts to facilitate successful placements and foster long-term client relationships.
About The Role
Internal Technical Sales Engineer Industrial Electrical Control & Automation is a pivotal role within our client's organization, designed to support sales and technical functions related to electrical control and automation products. The successful candidate will act as a key point of contact for external customers, providing expert advice, technical support, and product recommendations to maximize sales opportunities. This role requires a proactive individual with a strong understanding of industrial electrical systems, control gear, automation equipment, and associated components. The candidate will collaborate closely with field sales teams and other internal departments to achieve sales targets while maintaining high levels of customer satisfaction. The position is ideal for a professional living in the North of the Tyne area, including North Shields, Whitley Bay, Wallsend, Longbenton, Jesmond, Cramlington, and Blyth, who is seeking a challenging role in a dynamic environment that combines technical expertise with commercial acumen.
Qualifications
The ideal candidate will possess relevant electrical engineering knowledge and experience, demonstrating a strong technical background and customer service skills. While formal qualifications such as ONC/HNC in Electrical Engineering or equivalent are preferred, candidates with proven practical knowledge, product application expertise, and commercial awareness will also be considered. Essential qualifications include GCSE Maths and English or equivalent. Proficiency in Microsoft Office and data entry systems is required. A full clean driving license is mandatory, as the role may involve travel to client sites or supplier locations. Experience in electrical distribution, control systems, or automation industries will be advantageous, along with prior experience in sales, customer service, or technical support environments. Candidates with a background as an electrical engineer, technical support engineer, or recent graduates with customer-facing experience and a desire to develop a career in technical sales are encouraged to apply.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities
- Respond promptly to all technical and product-related inquiries from customers, providing accurate and detailed information to support their purchasing decisions.
- Develop a comprehensive understanding of the full product range, including control gear, switchgear, automation equipment, variable speed drives, PLCs, HMIs, sensors, instrumentation, cable management systems, and ATEX equipment.
- Offer technical advice and recommend suitable products or alternatives based on customer requirements, ensuring optimal solutions are provided.
- Assist in the preparation of quotations, considering competitive pricing and profitability margins to secure orders while maintaining company standards.
- Collaborate with Field Sales Engineers and internal teams to achieve sales targets, share market insights, and develop strategic approaches to customer engagement.
- Maintain and develop long-term customer relationships through effective communication, technical support, and after-sales service.
- Participate in product training sessions and stay updated on new product developments, industry trends, and technological advancements.
- Support marketing initiatives and promotional activities to increase product visibility and market penetration.
- Engage in administrative duties such as order processing, data entry, and maintaining accurate customer records.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
Our client offers a competitive salary package that is negotiable based on experience and qualifications. The role includes a comprehensive pension scheme, health benefits, and opportunities for professional development. Additional benefits may include performance-based incentives, holiday entitlement, and flexible working arrangements. The company fosters a supportive work environment that encourages growth, learning, and career progression. Employees will have access to ongoing training programs, industry seminars, and technical workshops to enhance their skills and knowledge. The organization values work-life balance and promotes a culture of collaboration and innovation, making it an attractive place for professionals seeking a rewarding career in technical sales and engineering.
Equal Opportunity
Rise Executive Search & Recruitment Ltd is committed to promoting diversity and inclusion within the workplace. We provide equal employment opportunities to all applicants and employees regardless of race, gender, age, religion, disability, sexual orientation, or any other protected characteristic. Our client believes in creating an inclusive environment where everyone has the opportunity to succeed and contribute to the company's success. We encourage applications from candidates of all backgrounds and are dedicated to fostering a workplace that reflects the diverse communities we serve.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location