DASCON SOURAV COMMERCIAL PRIVATE LIMITED
Technical Support Engineer
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Company Description
DASCON SOURAV COMMERCIAL PRIVATE LIMITED is a growing commercial company headquartered in Kolkata, West Bengal, India. From its office in TWIN TOWER, Kalindi, the company supports a range of business operations and services. DASCON SOURAV COMMERCIAL PRIVATE LIMITED focuses on delivering reliable, customer-centered solutions to its partners and clients. Team members can expect a professional environment that values responsibility, collaboration, and continuous improvement.
Role Description
The Technical Support Engineer role is a full-time, on-site position based in the London Area, United Kingdom. In this role, the Technical Support Engineer will provide hands-on technical assistance to customers, diagnose and resolve hardware and software issues, and respond to service requests through phone, email, and in person.
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Daily Tasks
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- Troubleshooting system and network problems
- Documenting issues and resolutions
- Escalating complex cases to senior engineers when needed
The Technical Support Engineer will collaborate with internal teams to improve support processes, maintain accurate records, and ensure timely, high-quality customer service. The role may also involve assisting with product setup, basic training for users, and contributing to knowledge base articles.
Qualifications
- Strong Technical Support and Troubleshooting skills for resolving hardware, software, and network issues.
- Solid Analytical Skills to diagnose problems, interpret error logs, and identify effective solutions.
- Customer Support and Customer Service skills to communicate clearly, manage expectations, and maintain professional relationships.
- Good verbal and written communication skills, with the ability to explain technical concepts in accessible language.
- Familiarity with common operating systems, basic networking concepts, and standard office productivity tools.
- Ability to work independently on-site, prioritize tasks, and stay organized in a fast-paced environment.
- Relevant technical certifications or a degree/diploma in IT, Computer Science, or a related field are beneficial.
- Previous experience in a technical support or helpdesk environment, particularly in a commercial or B2B setting, is an advantage.
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