Netrolynx AI
Technical Support Engineer
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About The Company
Handley James Consulting Ltd is a reputable consulting firm that partners with a long-established British manufacturing business renowned for its innovative products and engineered solutions. The company emphasizes delivering exceptional customer service, advancing product development, and fostering continuous improvement. Combining engineering expertise with robust design and manufacturing capabilities, the organization has built a strong reputation within the industry for quality and innovation. Their commitment to excellence and sustainable growth makes them a trusted partner for clients seeking reliable and cutting-edge manufacturing solutions.
About The Role
We are seeking an experienced, proactive, and customer-focused Technical Support Engineer to join our client's dynamic team. This role offers a unique opportunity to develop your engineering career within a growing UK manufacturer dedicated to innovation and excellence. As a key member of the technical support team, you will be responsible for supporting the development, testing, and continuous improvement of both new and existing products. Your expertise will contribute to research and development initiatives, ensuring that products meet high standards of quality, performance, and manufacturability.
The ideal candidate will work closely with cross-functional teams including production, sales, and design to ensure seamless product development and delivery. You will also provide technical support to customers, working directly with them to understand their needs and recommend tailored solutions. This role requires a combination of technical proficiency, strong communication skills, and a customer-centric approach to ensure the company's products and services consistently exceed expectations.
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Qualifications
The successful candidate will hold a minimum of a Higher National Diploma (HND) in engineering or a related discipline. Previous experience within a product or manufacturing environment is essential. Experience in sheet metal fabrication, technical support, product development, or proficiency with Solid Edge CAD software would be advantageous. However, a strong technical aptitude, a positive attitude, and a willingness to learn are equally important. The ability to work effectively in a team, demonstrate problem-solving skills, and maintain a proactive approach to challenges will be highly valued.
Responsibilities
- Support the development, testing, and continuous improvement of new and existing products to meet quality and performance standards.
- Contribute to research and development projects, assisting in the creation of innovative product solutions.
- Produce and maintain detailed engineering drawings, drawing packs, and bills of materials to ensure accurate documentation.
- Collaborate cross-functionally with production, sales, and other internal teams to facilitate effective product design and manufacturing processes.
- Provide technical support to customers, addressing queries and offering solutions to technical challenges.
- Work directly with customers to understand their requirements and recommend appropriate technical solutions.
- Apply design for manufacture principles to optimize product quality, performance, and ease of production.
- Prepare technical reports, documentation, and supporting materials to communicate project progress and technical insights.
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Benefits
Our client offers a competitive salary package complemented by a comprehensive benefits scheme. Employees benefit from opportunities for professional development and career progression within a supportive and innovative environment. The company promotes a healthy work-life balance and provides a positive workplace culture that encourages continuous learning and collaboration. Additional benefits may include pension contributions, healthcare options, and other employee incentives designed to enhance overall job satisfaction and well-being.
Equal Opportunity
Handley James Consulting Ltd and its clients are committed to creating an inclusive and diverse workforce. We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, gender, age, disability, religion, or background. We believe that a diverse team fosters innovation and excellence, and we are dedicated to providing a fair and supportive environment for all employees.
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