Technical Support Engineer

Qualifications

The ideal candidate will possess a strong technical aptitude and a keen interest in engineering and manufacturing. Relevant experience in engineering, manufacturing, CNC, CAD, or technical production is advantageous but not essential, provided there is a demonstrated willingness to learn. Candidates should have a practical and logical approach to problem solving, with the ability to understand measurements, dimensions, and technical information. Proficiency with computer systems, including CAD software and Microsoft Office, is desirable. Strong organizational skills, attention to detail, and the ability to maintain accurate records are essential. A proactive mindset, excellent communication skills, and the ability to work independently or as part of a team are also important. Candidates with an interest in learning to interpret engineering drawings and understanding manufacturing processes will be highly valued.

Responsibilities

The successful candidate will undertake a diverse range of technical activities, including but not limited to:

• Review and interpret technical drawings and CAD files to support manufacturing processes.
• Prepare job cards and assist in generating quotations for laser cutting and machining work.
• Understand and apply tolerances, material specifications, and manufacturing requirements.
• Support production teams by resolving technical queries and providing troubleshooting assistance.
• Assist in machinery troubleshooting, liaising with equipment suppliers to resolve issues promptly.
• Support oven and other critical production processes, learning essential procedures.
• Provide technical support to the sales team and respond effectively to customer inquiries.
• Participate in quality control activities, ensuring compliance with standards and specifications.
• Manage and maintain equipment calibration records and schedules to ensure operational accuracy.
• Develop, update, and maintain Standard Operating Procedures (SOPs) and technical documentation.
• Support ISO and other accreditation requirements, working closely with the CTO and COO.
• Assist with technical systems, software, and internal projects aimed at process improvement.
• Contribute to technical trials, development projects, and the implementation of new manufacturing processes.
• Maintain comprehensive technical records, ensuring critical knowledge is properly documented.
• Participate in cross-disciplinary projects such as sustainability initiatives, exhibitions, and website content updates.

While not expected to have expertise in all areas initially, the role offers extensive learning opportunities to develop technical skills and responsibilities over time.

Benefits

At Emkay Plastics Limited, we value our employees and offer a range of benefits designed to support professional growth and personal well-being. The role provides a varied work environment where no two days are the same, fostering continuous learning and development. You will receive direct training and mentorship from our Chief Technical Officer, enabling you to build specialized knowledge in advanced materials and manufacturing processes. As your skills develop, there are genuine opportunities to take on greater responsibilities and contribute to important projects. Exposure to technically demanding customer projects and innovative manufacturing techniques will enhance your technical expertise. You will be part of a friendly, supportive team within a growing company that values initiative, problem-solving, and continuous improvement.

Equal Opportunity

Emkay Plastics Limited is an equal opportunity employer. We are committed to creating an inclusive environment where all employees and applicants are treated fairly and with respect, regardless of race, gender, age, religion, disability, sexual orientation, or any other protected characteristic. We believe diversity fosters innovation and excellence, and we actively encourage applications from candidates of all backgrounds to join our team.