Vickerstock
Technical Support Engineer
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Technical Support Engineer
Location: Lisburn
Salary: £38,000 - £45,000
Job Type: Full-time
What's on Offer
- Monday to Friday, 08:00 – 16:30.
- Opportunity to join a well-established and growing manufacturing business.
- Varied technical role with exposure to modern heating and renewable energy technologies.
- Predominantly office-based position with occasional customer site visits.
- Supportive working environment.
- Ongoing training and professional development opportunities.
- Excellent opportunity to develop your technical career.
About Your New Employer
Our client is a well-established and growing manufacturing business based in Lisburn, with a strong reputation within its specialist market.
Due to continued growth, they are currently looking to appoint a Technical Support Engineer to join their team.
This is an excellent opportunity for a technically minded individual with a background in plumbing and heating systems to take on a varied technical role, providing expert guidance and aftersales support across a range of products.
The successful Technical Support Engineer will primarily be office-based, working closely with customers, internal teams and field engineers to provide effective technical solutions and coordinate service requirements.
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About Your New Job
As a Technical Support Engineer, you will provide technical and aftersales support to customers while coordinating field-based engineering activities.
The role will involve responding to technical queries, assisting with product selection, preparing quotations and supporting customers throughout the installation and aftersales process.
Key Responsibilities
- Provide technical and aftersales support to customers via telephone and email.
- Respond to customer queries relating to heating systems and associated products.
- Coordinate field engineer activities, including arranging site visits and providing technical support.
- Maintain accurate customer records, installation information and service history.
- Record technical advice and customer interactions using internal service management systems.
- Carry out heat loss calculations to assist with product selection and system design.
- Prepare quotations for renewable technology solutions using specialist software.
- Use Microsoft Office applications to produce technical information, quotations and reports.
- Support factory visits, product demonstrations and customer training activities.
- Attend customer sites occasionally to provide technical assistance.
- Work closely with internal teams to resolve technical and customer service issues.
- Ensure customers receive a high standard of technical support throughout the aftersales process.
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What You Will Need
- Previous experience within the plumbing and heating sector.
- Strong technical understanding of heating systems and installed heating appliances.
- Good working knowledge of Microsoft Office, including Excel, Word and Outlook.
- Strong analytical and problem-solving skills.
- Excellent communication skills with the ability to explain technical information clearly.
- Strong customer service and interpersonal skills.
- Ability to work independently while also contributing effectively within a wider team.
- A structured and organised approach to managing customer queries and technical requirements.
What's Next?
If you're an experienced Technical Support Engineer with a background in plumbing and heating and are looking for your next opportunity, this could be an excellent role for you.
Click "Apply Now" to submit your CV or contact Sam Laheen at Vickerstock for a confidential discussion.
Not the exact role for you? Get in touch anyway — we are working on a range of engineering and manufacturing opportunities across Northern Ireland.
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