AssetWorks Inc
Technical Support Engineer
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Job Summary
We are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents.
Job Description
Key Responsibilities
- Provide advanced technical support for cloud-hosted applications (Azure environment)
- Troubleshoot issues related to:
- Database refreshes and upgrades
- Application errors in test and production environments
- Batch processing and performance degradation
- Collaborate with Hosting and Infrastructure teams to resolve escalations
- Analyze recurring issues and recommend long-term solutions
- Support customer environments including testing and production systems
- Document solutions and contribute to knowledge base articles
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Required Skills & Experience
- Strong experience with Microsoft Azure (IaaS/PaaS)
- Solid understanding of SQL Server and database management
- Experience supporting hosted/SaaS applications
- Ability to diagnose performance issues and system errors
- Familiarity with incident management tools (e.g., Zendesk or similar)
- Strong troubleshooting and analytical skills
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Preferred Qualifications
- Experience with enterprise asset management or fleet management systems
- Knowledge of application integrations and data pipelines
- Exposure to ITIL practices or structured support environments
Key Competencies
- Strong communication skills (customer-facing)
- Ability to work independently in a remote environment
- Collaboration across global teams (US/UK coordination)
Why Join Us
- Opportunity to shape and support a growing UK presence
- Work on modern cloud-hosted platforms
- Be a key contributor in improving system reliability and customer experience
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