Astute People
Technical Support Engineer
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Astute's Power Team is partnering with a leading provider of uninterruptible power supplies and Swicthgear solutions to recruit a Technical Support Engineer for its UK-wide service team.
The strategically important Industrial Technical Support Engineer role comes with a salary of £38,000-£45,000 (depending on experience), company van, pension, overtime opportunities, door-to-door pay, and 25 days holiday plus bank holidays.
If you're an Industrial Technical Support Engineer looking to work for an organisation that values expertise, integrity, and long-term development, then submit your CV to apply today.
Responsibilities and duties of the Technical Support Engineer role
Reporting to the Technical Manager you will:
- Provide technical support to customers and Sales team for Swicthgear products, including application guidance and troubleshooting.
- Propose appropriate solutions to meet customer application requirements, ensuring technical suitability and clear communication of key assumptions or limitations.
- Deliver product technical and catalogue training to customers and staff.
- Attend customer sites to provide commissioning and troubleshooting assistance where required.
- Assist the sales team with technical estimates for quotations.
- Assess customer product returns and prepare clear technical assessment reports to support issue resolution and continuous improvement.
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Professional qualifications
We are looking for someone with the following:
- Electrical/Electronic Engineering diploma or equivalent qualification
- Minimum of 4 years' experience within the low-voltage electrical sector
Personal skills
The Technical Support Engineer role would suit someone who is:
- Technically skilled with strong problem-solving abilities.
- Confident in supervising others and providing guidance.
- Able to work independently and within a team.
- Flexible and prepared to travel to support customer needs.
- Strong in communication, with the ability to liaise effectively with customers, engineers, and sales teams.
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Salary and benefits of the Technical Support Engineer role
- Salary: £38,000-£45,000 per annum (negotiable, pending on experience).
- Monday-Friday, 08:30-17:00 (with flexible start/finish times).
- 25 days holiday plus bank holidays (33 days in total).
- Pension scheme.
- Overtime available.
INDPOW
Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
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