Apple
Technical Support Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Imagine what you could do here! The people here at Apple don’t just create products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Retail Engineering Operations & Support team (REOS), we provide world-class support to Apple stores worldwide, both online and physical stores. Our main goal is to facilitate a magical, personalized shopping experience where customers can buy, and learn everything Apple, wherever they are. To achieve this, we’re looking for someone with extraordinary talent and passion to help us do extraordinary things! We are seeking a highly skilled Technical Support Engineer to work with a global team, guide and mentor them, and collaborate with leads and managers to drive technical and process improvements.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
DESCRIPTION
This role is part of a global, 24/7 team supporting our eCommerce platform - Apple Online Store - and its users. You'll actively own and drive triage of critical system issues, coordinating with key stakeholders and other support teams under pressure to ensure rapid service restoration. You'll take ownership of complex tasks, exercising independent judgment to apply deep technical expertise across projects. You'll partner with engineering and business teams to drive issue resolution and root cause analysis (RCA), bringing strong organizational and cross-disciplinary communication skills. A growth mindset is key — you'll continually look for opportunities for automation, optimization, support efficiency and effectiveness improvements.
MINIMUM QUALIFICATIONS
- 8+ years of software engineering experience, including at least 4 years in IT Application Support, DevOps, or SRE, with coding experience in Java, Scala, or other object-oriented languages.
- Hands-on experience with Splunk or other monitoring/observability tools, and working experience with RDBMS and PL/SQL and cloud infrastructure such as AWS.
- Excellent problem-solving, analytical, and communication skills — able to see the big picture while working through details in a fast-paced, 24x365 environment; handle high-pressure outage situations and conduct root-cause analysis; and translate technical problems for non-technical stakeholders.
- Bachelor's degree or higher in Computer Science or a related STEM field.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
PREFERRED QUALIFICATIONS
- Experience with an eCommerce System as a developer, SRE/support engineer.
- Experience with a NoSQL platform, preferably Solr or Couchbase.
- Automation experience using AI/ML.
Closing date for applications is October 9, 2026.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location