Lorien
Technical Support Engineer
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Job Title: 2nd Line Support Analyst
Location: Wakefield
Duration: 3 months
Overview
The team provides IT support across three sites and is looking to engage two contractors on an initial 3-month contract.
Candidates with experience in a Processing Centre, distribution, warehouse, or logistics environment would be highly desirable. Understanding the risks working in a warehouse environment.
The roles will primarily focus on BAU (Business as Usual) support activities, although there may be opportunities to support project work. There are typically three IT support staff on-site at any one time.
Key Behaviour
Candidates should demonstrate:
- Strong teamworking skills
- A positive attitude
- A friendly and professional approach
- Good problem-solving ability
- The ability to work independently and use their own initiative
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Technical Skills & Experience
Second-Line IT Support Experience
Candidates must be capable of supporting the following technologies and environments:
- End-User Devices
- Windows 11 desktop and laptop devices (64-bit)
- HP T540 and HP T550 thin clients running Windows 10
- Xerox printers
- SATO label printers
- Honeywell and Zebra Android devices
- Microsoft Teams phones and video conferencing equipment
- IT Asset Management Process
- Networking
- Good understanding of networking fundamentals
- Ability to patch devices into network switches
- Experience troubleshooting wired and wireless network connectivity issues
- Understanding of VLAN concepts and functionality
- Applications & Systems
- Strong knowledge of ServiceNow (ticket management system)
- Ability to troubleshoot and diagnose NiceLabel printing issues
- Understanding of SOTI MobiControl
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Shift Patterns
Contractor 1
Following induction, the contractor will join the weekly shift rotation:
- PM Shift: 14:00 - 22:00
- Mid Shift: 10:00 - 18:00
- Early Shift: 07:00 - 15:00
Each shift pattern will be worked for one week at a time before rotating.
Contractor 2
Following induction, the contractor will move to a permanent night shift. Potential hours to be costed:
- 22:00 - 07:00
- 00:00 - 07:00
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