Neulinx
Technical Support Engineer – APIs
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Technical Support Engineer – APIs & Integrations
Remote (UK)
£35,000 – £45,000 + Benefits
Occasional travel to London (approximately once every couple of months)
Neulinx has partnered with an award-winning global hospitality SaaS platform used by over 30,000 hotels, holiday rentals, and accommodation providers worldwide.
We're looking for a Technical Support Engineer to join either the 1st or 2nd Line Support team, depending on your experience. This is a technical support role focused on APIs, integrations, and connectivity, working closely with customers, connectivity partners, and internal engineering teams to investigate, troubleshoot, and resolve technical issues.
This isn't a traditional IT helpdesk role. You'll support API integrations, diagnose platform issues, and collaborate closely with Engineering and Product to deliver an excellent experience for customers and integration partners.
The Role
You'll investigate technical support tickets relating to APIs, integrations, and the wider platform, helping customers and partners resolve technical issues while ensuring successful integrations.
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Working closely with Engineering, you'll troubleshoot problems, analyze API requests and responses, escalate complex issues, and contribute to improving the overall integration experience.
Responsibilities
- Investigate and resolve 1st or 2nd Line technical support tickets relating to APIs, integrations, and the platform.
- Support customers and connectivity partners with API onboarding and technical queries.
- Troubleshoot REST API issues using logs, documentation, and tools such as Postman.
- Work closely with Engineering to diagnose and resolve technical issues.
- Escalate complex problems with clear technical analysis.
- Maintain technical documentation and contribute to the knowledge base.
- Help improve the overall API and integration experience for customers and partners.
What We're Looking For
- Experience in 1st or 2nd Line Technical Support, Application Support, API Support, or Integration Support.
- Experience working with REST APIs in a support or integrations environment.
- Experience supporting customers, connectivity partners, or internal technical teams.
- Understanding of HTTP, JSON, and API authentication.
- Experience using Postman or similar API testing tools would be advantageous.
- Strong troubleshooting, communication, and problem-solving skills.
- Previous experience within a SaaS or software business.
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Nice to Have
- SQL
- GraphQL
- XML
- OAuth
- Webhooks
- Hospitality, travel, or property technology experience
Why Join?
- Fully remote UK role.
- £35,000–£45,000 salary depending on experience.
- Work for a globally recognized SaaS platform serving over 30,000 customers worldwide.
- Collaborate closely with Product and Engineering teams.
- Gain exposure to APIs, integrations, and modern cloud technologies.
- Clear progression into Senior Technical Support, Solutions Engineering, or 3rd line Support
Interested?
Apply now by uploading a copy of your CV. If your experience aligns with what we're looking for, we'll be in touch to discuss the opportunity in more detail.
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