HBTel - Business Communications
Technical Support Engineer
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Company Description
HBTel is a team of experienced telecommunications professionals who focus on delivering first-class support and customer service. The company provides cutting-edge business technology, high-speed internet, reliable phone services, tailored to the specific needs of organisations. By partnering with HBTel, clients work with a team that is invested in their long-term success and the reliability of their communications infrastructure.
Role Description
The Technical Support Engineer is a full-time, on-site role based in Ampfield, Romsey. This position is responsible for providing front-line technical support for telecommunication services, devices, including diagnosing and resolving network, voice, and connectivity issues.
Join HBTel and get hands-on with:
- Cloud Phone Systems
- Business Mobile Networks
- Broadband & Connectivity Solutions
- Business Wi-Fi & Networks
- Modern IT Infrastructure
Day-to-day tasks include:
- Responding to customer inquiries
- Troubleshooting hardware and software problems
- Performing root cause analysis
- Documenting solutions in support systems
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The Technical Support Engineer will collaborate with internal teams to escalate complex issues, assist with configuration and deployment of business communication solutions, and contribute to continuous improvement of support processes. The role also involves educating customers on best practices, maintaining high service standards, and ensuring issues are resolved efficiently and professionally.
Who We Are Looking For
We're looking for someone who enjoys solving problems, loves technology, and wants to build a career rather than just have a job.
This is a hands-on role where you'll work directly with our customers, getting stuck into technical queries and working across a wide range of technologies, so no two days are the same. It’s the perfect position for someone looking for more variety and responsibility than a repetitive helpdesk role.
You'll join a friendly, ambitious, fast-growing company where your ideas matter, your work is valued, and you'll have the opportunity to learn new technologies, develop your skills, and make a genuine impact from day one.
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Criteria
- Strong Technical Support and Troubleshooting skills.
- Proven Customer Support and Customer Service skills in a business environment.
- Experience with telecommunications, networking, or communication systems is beneficial.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work on-site in Ampfield, manage multiple support tickets, and prioritise tasks effectively.
- Familiarity with ticketing systems, remote support tools, and basic network configurations (e.g., routers, switches) is a plus.
Whether you're an experienced support engineer or someone looking to take the next step in your career, we'd love to hear from you.
Please send your CV to gdornan@hbtel.co.uk. Or contact Greg Dornan if you have any questions about the role.
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