Xygeni
Technical Support Engineer - Cybersecurity/AppSec/AI Security
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About Xygeni
Xygeni is an AI-powered cybersecurity platform for the modern software development lifecycle, helping organizations protect applications, software supply chains, AI environments, developer endpoints, and CI/CD pipelines.
Xygeni brings together Application Security, AI Security, Software Supply Chain Security, Developer Endpoint Protection, and Application Security Posture Management in a single platform.
Our technology covers capabilities including SAST, SCA, DAST, Secrets Security, CI/CD Security, IaC Security, API Security, Build Security, Malware Defense, ASPM, AI Security, and Xygeni Shield.
We are looking for a Technical Support Engineer to join our growing team and become a key technical point of contact for our customers.
The Role
As a Technical Support Engineer, you will help customers deploy, integrate, troubleshoot, and get the most value from the Xygeni platform.
This is a highly technical customer-facing role. You will investigate complex issues across application security, software development environments, CI/CD pipelines, AI systems, software supply chains, and developer endpoints.
You will work closely with customers, Engineering, Product, Solutions Engineering, and Customer Success to diagnose problems, identify root causes, and drive issues through to resolution.
We are looking for someone who enjoys understanding how things work, breaking problems down, reproducing issues, and finding the root cause.
Key Responsibilities
Technical Customer Support
- Provide technical support to customers using the Xygeni platform.
- Investigate and troubleshoot product, configuration, integration, and deployment issues.
- Analyze logs, errors, API responses, configurations, scan results, and system behavior.
- Reproduce customer issues in internal environments.
- Identify root causes and provide clear and actionable solutions.
- Provide workarounds when a permanent fix is not immediately available.
- Manage technical support cases from initial investigation through resolution.
- Communicate clearly with customers throughout the troubleshooting process.
- Escalate complex product issues to Engineering with detailed technical information and reproduction steps.
- Identify recurring issues and recommend product or documentation improvements.
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Application Security & DevSecOps
You will support customers across a wide range of AppSec and DevSecOps technologies, including:
- AI Security
- SAST
- SCA and dependency vulnerabilities.
- Secrets Security.
- DAST.
- API Security.
- IaC Security.
- CI/CD Security.
- Build and Software Supply Chain Security.
- Malware detection.
- Vulnerability management and remediation.
- ASPM and security posture management.
- Developer security and secure development workflows.
You should be comfortable understanding concepts such as CVEs, CVSS, EPSS, false positives, reachability, exploitability, dependency management, vulnerability prioritization, and remediation.
Integrations & Developer Environments
You will regularly work with technologies such as:
- GitHub
- GitLab
- Bitbucket
- Azure DevOps
- GitHub Actions
- GitLab CI/CD
- Jenkins
- Docker
- CI/CD runners
- REST APIs
- Webhooks
- JSON / YAML
- Linux
- Git
- Command-line tools
- Developer IDEs and tooling
Experience with cloud environments and Kubernetes is also valuable.
Collaboration with Engineering & Product
- Work closely with Engineering to investigate potential bugs and complex technical issues.
- Provide high-quality technical information when escalating issues.
- Help Engineering reproduce customer environments and use cases.
- Work with Product to identify product gaps and recurring customer challenges.
- Provide feedback based on real-world customer experience.
- Contribute to product documentation, FAQs, troubleshooting guides, and knowledge-base articles.
- Help improve internal support processes and tooling.
- Identify opportunities to automate repetitive support tasks.
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Requirements
Must Have
- 2+ years of experience in Technical Support, Application Support, DevOps, DevSecOps, Cybersecurity, Cloud, Systems Engineering, or a similar technical role.
- Professional working proficiency in English.
- Strong customer orientation.
- Ability to work independently and take ownership of technical issues.
- Experience with Application Security or Cybersecurity products.
- Experience with SAST, SCA, DAST, Secrets Security, or ASPM.
- Experience with software supply-chain security.
- Experience with endpoint security or EDR technologies.
- Experience troubleshooting developer machines or CI runners.
- Experience with npm, PyPI, Maven, NuGet, Go modules, or other package ecosystems.
- Experience with Docker and/or Kubernetes.
- Experience with GitHub Actions, GitLab CI, Jenkins, or similar technologies.
- Experience with Python, Bash, or another scripting language.
- Knowledge of AI/ML security or LLM security.
- Familiarity with MCP, AI agents, LLMs, or AI coding assistants.
- Experience working with enterprise customers.
- Previous experience in a cybersecurity SaaS startup or scale-up.
What We Offer
- The opportunity to work at a fast-growing Cybersecurity and AI Security company.
- Exposure to cutting-edge technologies across AppSec, AI Security, Software Supply Chain Security, and Developer Endpoint Security.
- Direct interaction with enterprise customers.
- Close collaboration with Engineering and Product.
- An international and technically challenging environment.
- Strong opportunities for technical and professional growth.
- The opportunity to help shape the support function and processes as Xygeni scales.
Position Details
- Job Title: Technical Support Engineer - Cybersecurity / AppSec / AI Security
- Location: Remote
- Employment Type: Full-time
- Experience: 2+ years
- Language: Professional English
- Industry: Cybersecurity / SaaS / AI Security
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